Job Title: Customer Service Representative
Job ID: 74445
Location: Alaska, Remote
What you will be doing:
- Provides outstanding customer service related to Veteran care through the Community Care Network (CCN) in a fast-paced contact center.
- Responds to inbound calls and chat messages regarding authorizations for medical and behavioral health care, provider status and availability, or claims payment and status.
- Accurately assesses caller requests, answers caller inquires and processes requests while focusing on first call resolution and/or appropriate call escalation protocols.
- May make outbound calls to schedule appointments based on Veteran or VA request.
- Resolves administrative eligibility discrepancies through account research and review.
What you must have:
- High School diploma or GED
- One year experience in a customer service role with performance metrics
- Experience using Microsoft Office products and the Internet
Nice to have:
- Healthcare industry experience to include knowledge of health services
- Contact center experience to include call center chat messaging
- Military experience focusing on service delivery
Salary/Rate Range: $20.00 to $25.00 hourly
For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com
