US-Remote
Requisition ID2024-37727
Position Type Employee Full-Time
Overview
Who we are...
Ciox Health merged with Datavant in 2021, creating the nation's largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.
What we offer…
At Ciox Health we offer all employees a place to grow and expand their current skills so that they can not only help build Ciox Health into the greatest health technology company but create a career that you can be proud of. We offer you complete training and long-term career goals. Our environment is what most of our employees are the proudest of and our Architecture Group is comprised of some of the brightest and most talented individuals. Give us just a few moments to explain why we need you and hope you will help us change how the health Industry manages its’ medical records.
What we need…
This position is responsible for providing effective customer service to CIOX Health’s internal and external customers in a timely manner with accurate and concise information. Tasks are performed by responding to requestors calling, emailing or sending a Live Chat to the Customer Service Call Center.
At Datavant, people are most important to us. We strive to have a positive impact on each individual in regard to their personal health information. If you’re looking to make a difference in the lives of many, please join the Datavant Team!
Position Highlights
• Opportunity to work a full-time schedule. Monday – Friday 8:00am-5:00pm (Remote - Custmer Service Support - Inbound)
• Receive full benefits including medical, dental, vision, 401K, tuition reimbursement
• Paid time off (including major holidays)
• Virtual and in-person training
• Opportunity for growth within the company
Typical Day
• Preferred understanding of HIPAA requirements for releasing medical records and
medical record requests
• Handling inbound and outbound calls, email, fax and other administrative tasks
• Assisting walk up patients and/or clients
What We’re Looking For:
• Great customer service skills
• Administrative/clerical experience
• Previous experience working in a medical office environment (preferred, not required)
• Willingness to learn and grow within Datavant
Responsibilities
Essential Duties and Responsibilities:
- Answer a high-volume telephone calls and Live Chat inquiries and promote appropriate products and services to customer
- Provide backup for the Customer Support Team by answering customer inquiries by email as needed.
- Research and resolve complaints to ensure customer retention and satisfaction
- Paperwork generated from inbound customer service calls must be kept within 5 business days.
- Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised
- Maintain Customer Service voice mailbox by responding to voicemail calls no later than the next business day if there is a high volume of calls. Preferably, all calls will be responded to and/or returned within the business day.
- Maintain departmental standard of answering and resolving inbound customer service daily
- Maintain Customer Service email by responding to all emails within the same business day
- Maintain and distribute incoming faxes the same business day in which they are received.
- Provide backup support on the Customer Service phones whenever needed.
- Provide backup training for new hires
- Assist and provide support to Customer Service Supervisor
- Identify and report errors and quality deficiencies
- Identify problem areas and work on strategies that will improve the Customer Services Department.
- Work with management to attain departmental goals
- Work as a team with other customer service representatives to ensure optimum customer satisfaction
- Perform other tasks and duties as necessary
Qualifications
- 1 year customer service environment
- Effective computer/Data Entry skills and experience-40WPM
- Ability to work varying shifts from 7AM to 6PM.
- Arrive to work on time and have exceptional Attendance Record Excellent problem solving skills
- Candidate must be very organized and be capable and willing to multi-task Effective verbal, written , interpersonal communication and listening skills
- Must be able to work effectively in a fast paced call center environment
- Ability to work professionally, effectively, and efficiently in a team environment with customers, management and co-workers.
- Detail oriented with excellent problem solving skills, imagination and patience
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.
With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19. *Except for states where legally prohibited to enforce mandates.
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
This job is not eligible for employment sponsorship.
Equal Pay Act Minimum Range
$15.00-$18.00 per hour
