Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.
Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company, to actively engage in problem-solving, and to take ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.
Acentra is looking for an EAP Clinical, Supervisor (Remote U.S.) to join our growing team.
Job Summary:
The EAP Clinical Supervisor supports day-to-day service delivery in an effort to assure excellent quality care within the EAP Call Center. The Clinical Supervisor provides leadership, guidance, and oversight to the EAP Consultants. This includes being available for case consultation, reviewing cases, monitoring performance, providing supervision to staff, and developing and delivering training.
Job Responsibilities:
- Responds to immediate clinical consultation requests – includes requests to assist real-time with actively suicidal/homicidal callers; may include silent monitoring of calls.
- Supervises EAP Consultants – via scheduled monthly supervision and, as needed unscheduled consultation.
- Monitors staff performance through silent monitoring and case audits.
- Collaborates with EAP Leadership to provide materials for quarterly group PRN training.
- Prepares staff training around clinical topics.
- Develops and plans monthly in-service training with collaboration from other staff.
- Assists with complaint research and resolution related to EAP providers and treatment planning.
- Consult with the Medical Director and Legal as needed regarding high-risk cases.
- Provides on-call supervisor coverage for emergencies once a month.
- Monitors phone queue in real-time to ensure customer satisfaction and proper servicing of callers.
- Assists with customer-specific clinical oversight.
- Complete case reviews with providers over various issues related to client care.
- Other duties as assigned in order to assist internal and external customers in achieving EAP departmental goals.
The above list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.
** This role will require the support of a 24/7 call center environment. You would be a part of the on-call rotation. **
** Work schedule may vary, and we are looking for someone flexible with their hours Monday-Friday between 10:00 AM - Midnight (Eastern Time Zone). **
Required Qualifications/Experience:
- 2+ years of EAP work experience.
- 3+ years of work experience in the mental health field.
- Master's degree in a mental health field.
- Clinical license in Counseling, Social Work, or other mental health field (e.g., LMHC, LCHC, LCMHC, LCPC, LSAC, LCSW, LSW, LMFT, LPC, LPCC).
- Ability to provide clinical assessments; special skills in assessing substance abuse and personal/psychological problems concerning work performance.
- Knowledge of chemical dependency.
- Strong interpersonal skills and the ability to work effectively among different levels of staff, management, personnel, providers, and customers.
- Strong customer service orientation.
- Strong computer skills.
- Excellent written and verbal communication skills.
- Ability to problem-solve, exercise judgment, and make decisions independently.
- Self-starter with the drive to stay on task in a fast-paced environment.
Preferred Qualifications/Experience:
- 2+ years of supervisory experience (e.g., EAP, mental health, call center, customer service).
- Certified Employee Assistance Professional (CEAP) or a willingness to obtain it within one year.
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Why us?
We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.
We do this through our people.
You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.
Thank You!
We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!
~ The Acentra Health Talent Acquisition Team
Visit us at Acentra.com/careers/
EOE AA M/F/Vet/Disability
Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable Federal, State, or Local law.
Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.
Compensation
The pay range for this position is $62,100-87,200 annually.
“Based on our compensation program, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”
