At VectorVMS, we’re passionate about bringing innovative solutions to our clients, partners, and vendors. Our highly configurable platform is trusted, proven, and stable with users spanning 115+ countries. Our unique environment combines a small start-up feel with the experience and longevity of a well-established tech company. We foster an inclusive and empowering environment with an emphasis on diverse perspectives, enabling our team to push the boundaries of technology. As a market leader, we’re looking for talented self-starters who thrive in a fast-paced, ever-changing environment to help us drive growth for our company and our clients alike.
Our Mission: Streamlining extended workforce management by providing flexible technology, services, and support.
Our Vision: VectorVMS will be the go-to solution for companies to connect with their extended workforce.
Description: We are seeking a motivated and detail-oriented Level 1 Technical Support Representative to join our team in the contingent labor space. In this entry-level role, you will provide essential support for our Vendor Management System (VMS), helping clients resolve issues and improve their experience with our platform.
Key Responsibilities
Key Responsibilities:
- Act as the first point of contact for clients seeking technical assistance with the VMS via phone, email, or chat.
- Troubleshoot basic issues by testing and recreating scenarios to identify if they are bugs or expected behavior.
- Document all support inquiries, testing procedures, and resolutions in our ticketing system.
- Provides timely updates to the customer on the status of outstanding issues. This includes updating all support tickets in a timely and accurate fashion, and ensuring SLA targets are met/exceeded.
- Escalate complex issues to higher-level support representatives or engineering teams as necessary.
- Maintain a solid understanding of the VMS features and workflows to provide accurate guidance.
- Collaborate with team members to identify patterns in issues and recommend improvements to processes.
- Participate in ongoing training to enhance product knowledge and support skills.
Qualifications:
- Basic familiarity with vendor management systems or related software is preferred but not required.
- Strong communication skills, both verbal and written.
- Ability to perform testing and troubleshoot technical issues effectively.
- Basic understanding of IT concepts and customer service principles.
- Strong attention to detail and analytical skills.
- Eagerness to learn and adapt in a fast-paced environment.
- Experience with CRM, Salesforce, Zendesk, jira ect is plus.
- Basic understanding of SaaS applications and cloud technology.
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A collaborative and innovative work environment
