InteLogix is hiring an Account Owner to help facilitate business to business collections for one of our clients. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset. This position has a hybrid model; 3 days onsite and 2 days remote. It is a full-time role with flexible scheduling between the hours of 8am-8pm Monday-Friday.
Who we are:
At InteLogix, we know that with the right support, people and clients have the power to progress in incredible ways. For over 65 years, InteLogix has been trusted by a diverse portfolio of clients to provide a full suite of contact center solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation.
- Are you energetic, enthusiastic with an engaging personality?
- Are you driven to deliver effective results while providing excellent customer service?
- Do you have extraordinary communication skills?
What’s in it for YOU?
- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
- Full-time, non-seasonal
- Career Advancement
- Early access to earned wages via PayActiv
- Access up to 50% of earned wages (capped at $500 per pay period)
Responsibilities
- Independently place outbound calls to business that are past due on invoices
- Contact businesses via email or portal to collect payments
- Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment
- Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.
- Organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment.
- Process daily and/or month-end Account reconciliations – spread sheets such as daily cash log.
- Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company.
- Preparation of weekly aging report and prioritize accounts based on overdue status.
- Account review for credit releases.
Qualifications
- Must be 18 years of age or older
- High School Diploma or equivalent required
- Professional/Commercial collections experience (business to business) required
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
- Ability to interpret constant flow of information
- Excellent communication skills, both, written and oral
- Superb attendance, so you can be there when our customers need us
- Must have the ability to define and solve problems.
- Must be self-motivated, work independently with minimum supervision, and be an effective team player.
- Excel/ Word skills including Pivot tables, VLookups and other formulas.
- SAP/CRM experience preferred
All job offers are contingent upon completion of drug screen and background check.
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We believe in equal access to opportunity.
Our team is like the world we live in. Our people come from all different backgrounds, races, genders and orientations and we love it all. We pride ourselves on being inclusive, welcoming and delivering on the promise of equity. We’re proudly an Equal Opportunity Employer - making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
