InteLogix is seeking a B2B Collections Representative to join our organization, remote. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.
Who we are:
At InteLogix, we know that with the right support, people and clients have the power to progress in incredible ways. For over 65 years, InteLogix has been trusted by a diverse portfolio of clients to provide a full suite of contact center solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation.
What’s the role about?
If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
- Are you energetic, enthusiastic with an engaging personality?
- Are you driven to deliver effective results while providing excellent customer service?
- Do you have extraordinary communication skills?
What’s in it for YOU?
- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Flexibility to work remotely
- Employee Discounts
- Full-time, non-seasonal
- Career Advancement
- Early access to earned wages via PayActiv
- Access up to 50% of earned wages (capped at $500 per pay period)
- Salary Range: Up to $16.00/hour pay is determined by scope of responsibility within the role, your experience, location and other job related factors
Responsibilities
- Manage assigned customer base through phone calls and email communication, ensure appropriate documentation
- Handle tax-related tasks, such as - sending forms to customers, uploading tax documents, and assisting customers with form corrections
- Prepare and distribute monthly aging reports for all customers
- Perform monthly offsets with Cost Assurance
- Compile legal packets for defaults and bankruptcies - send Demand letters via FedEx
- Investigate tax claims and conduct payment investigations for customers
- Facilitate balance transfer as needed
- Process bill media suppressions and address change requests from customers
- Reprint invoices upon request
- Collaborate with connectivity management to onboard customers into appropriate Portal
- Manage refunds after verifying no active accounts exist for transfers
- Input disconnects and followup until completed in provisioning and billing systems
- Utilize Microsoft Excel for various tasks, strong Excel skills required
- Analyze large datasets, work with spreadsheets, and navigate multiple systems - continuous training will be provided throughout the duration of employment
Qualifications
What We Look for in a Candidate:
- Must be 18 years of age or older
- High School Diploma or equivalent required, BA degree preferred
- Call Center or Collections experience preferred
- Excellent communication, both written and oral
- Ability to apply basic mathematical concepts
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
- Typing Assessment required
- Superb attendance, so you can be there when our customers need us
- Internet Speed of at least 10 MBPS download and 5 MBPS upload
- Speed Test results required - test yours now by clicking here: Check My Internet Speed
- Dedicated workspace free from distractions
All job offers are contingent upon completion of a background check.
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We believe in equal access to opportunity.
Our team is like the world we live in. Our people come from all different backgrounds, races, genders and orientations and we love it all. We pride ourselves on being inclusive, welcoming and delivering on the promise of equity. We’re proudly an Equal Opportunity Employer - making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
