Job Details
Level
Entry
Job Location
Aurora, IL
Remote Type
Fully Remote
Position Type
Full Time
Education Level
High School
Salary Range
$18.00 - $19.00 Hourly
Travel Percentage
None
Job Shift
Day
Description
Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who we entrust to provide it. We strive to be the premier provider of complex mobility solutions and other critical services for customers seeking compassionate care and optimal outcomes. Our mission is to improve the lives of those we serve by providing best in class service to customers, education, product expertise and dedicated partnership to clinicians, and development, career satisfaction and work-life balance to our team members. We aspire to bring our mission to new communities and to reinvest our growth into improving lives, treating one another and our customers, like family.
Are you a highly motivated and customer-focused individual looking to join a dynamic team? At Reliable Medical, we are committed to providing exceptional service and care to our valued customers. As a Customer Service Representative, you will play a crucial role in ensuring our clients receive top-notch support and assistance with their medical needs. We are seeking individuals with a passion for customer satisfaction, a positive attitude, and excellent communication skills. As a CSR, you will thrive in a professional and enthusiastic environment, continuously learning and improving while being a part of a high-performance team.
Responsibilities:
- Be the friendly face and voice of our company, addressing incoming customer inquiries with a focus on order status and product knowledge requests, ensuring prompt and accurate responses.
- Efficiently process customer orders and changes, adhering to established department policies and procedures, to ensure a seamless and satisfying experience for our customers.
- Collaborate closely with our Credit Department, working as a team to resolve any disputed credit items promptly, demonstrating a strong customer-oriented approach.
- Take ownership of service failures or customer concerns, providing timely feedback to the company, and actively contributing to our continuous improvement efforts.
- Partner with our dedicated sales representatives, going above and beyond to meet and exceed our customers' service expectations, building lasting relationships.
- Embrace a proactive approach to customer service, ensuring all assigned tasks are cleared by the end of each business day, delivering on our promise of exceptional support.
- Be prepared for a challenging and rewarding experience, as you will be required to take a minimum of 250 calls per week during the initial 90 days, and an impressive minimum of 350 calls per week thereafter, showcasing your dedication and commitment to excellence.
- Address customer complaints promptly, offering appropriate resolutions and alternatives within defined time limits, and ensuring follow-up to achieve full customer satisfaction.
- Maintain detailed records of customer interactions, process customer accounts, and organize essential documents.
- Adhere to communication procedures, guidelines, and company policies to ensure consistency and quality in customer interactions.
- Go the extra mile to engage and delight customers, leaving a positive and lasting impression.
Qualifications
- High School diploma or equivalent.
- Demonstrated reliability and flexibility in handling challenging situations with grace and professionalism.
- Proven experience in customer support or as a client service representative, with a track record of exceeding performance targets.
- Strong phone contact handling skills and active listening abilities.
- Familiarity with CRM systems and customer service practices.
- Customer-oriented mindset with the ability to adapt and respond to various customer personalities.
- Excellent communication and presentation skills, both verbal and written.
- Effective multitasking, prioritization, and time management skills to handle diverse responsibilities efficiently.
Our Commitment to you:
- Work-Life Balance and Flexibility: Flexible 4 or 5-day scheduling options, with no weekends required. Enjoy a guaranteed 40 hours per week.
- Comprehensive Health Coverage: We provide excellent health, dental, and vision insurance coverage to prioritize the well-being of yourself and your family.
- Generous Paid Time Off: Maintain a healthy work-life balance with our generous PTO policy, including vacation days and paid holidays.
- Professional Development Opportunities: Grow your skills and advance your career with access to professional development opportunities including education programs, ongoing training, company sponsored workshops/events.
- Retirement Savings Plan: Prepare for your future with our 401(k) retirement savings plan, which includes company matching contributions.
- Wellness Programs: Participate in our wellness initiatives, such as wellness challenges and access to mental health resources, to support your overall well-being.
- Inclusive and Diverse Workplace: Be part of an inclusive team where everyone's contributions are valued and respected.
- Volunteer Opportunities: Additional paid time off to volunteer and support community initiatives. This benefit is known as “VTO – Volunteer Time Off”.
- Employee Recognition Programs: Awards and celebrations for outstanding achievements.
- Service Awards: Recognition for long-term employees with milestone rewards.
- Parental and Childbirth Leave: Receive support and time off for parental and childbirth leave to prioritize family needs during significant life events.
If you are ready to take on this fulfilling role and grow with a compassionate and driven team, we encourage you to apply and become part of the Reliable Medical family.
