Basic Information
Ref Number Req_00145588
Primary Location US - Home Office
Country United States of America
Job Type Business Process Outsourcing
Work Style Remote
Description and Requirements
Are you ready to be the guardian of fair play in the gaming world? We're looking for sharp minds to join our elite team of fraud investigators!
Note: This position is fully remote. All candidates must be able to meet all work from home requirements listed below. In order to be considered for this opportunity, applicants must reside in Atlanta, GA
The Mission:
Dive into the digital realm as a Fraud CSR, where you'll protect millions of players by investigating suspicious activities across our client's gaming platform. If you love solving puzzles, have a passion for gaming, and want to make the gaming world safer, this could be your perfect next move.
Your daily tasks will include:
- Solving complex fraud cases using cutting-edge investigation tools
- Analyzing digital footprints to separate legitimate transactions from fraudulent ones
- Collaborating with an elite fraud prevention team
- Staying one step ahead of emerging fraud trends
- Making the gaming world safer for everyone
You're our ideal candidate if you have:
- A detective's eye for detail and a passion for problem-solving
- At least 1 year of customer service experience in an interactive environment
- 1+ year of technical support experience that proves you speak 'tech'
- Gaming knowledge that shows you understand the player's world (Active League of Legends or VALORANT players, we're looking at you!)
- Network troubleshooting abilities
- Quick learning capabilities for new software and tools
- Minimum typing speed of 30 WPM
- Problem-solving skills that would impress Sherlock Holmes
- The ability to explain complex technical concepts like you're teaching a friend
- English communication skills that would make Shakespeare proud
- A track record of thriving in fast-paced environments
- The power to maintain composure when facing challenges
- Available to work 40 hours/week between 8:00 AM - 7:00 PM EST, Monday - Friday
- Schedule flexibility for business needs
Your Remote Work Setup should include:
- A private, distraction-free workspace
- Lightning-fast internet (minimum 15 Mbps download, 10 Mbps upload)
- Tech-savvy enough to manage your own network and devices
Why Join Our Team?
- Work from the comfort of your home in Atlanta, GA
- Join a company that values innovation and growth
- Be part of a team that puts customers and communities first
- Work with cutting-edge gaming platform and fraud detection technology
- Make a real impact in the gaming community
Ready to Join the Fight?
If you're excited about protecting the gaming community while growing your career in fraud prevention, we want to hear from you. Show us how you'll bring your unique combination of technical skills, gaming passion, and customer service expertise to our team. This is more than just a job - it's an opportunity to be part of something bigger, protecting the gaming community while building an exciting career in fraud prevention.*
Additional Job Description Note: This position is fully remote. All candidates must be able to meet all work from home requirements listed below. In order to be considered for this opportunity, applicants must reside in Atlanta, GA
Dive into the digital realm as a Fraud CSR, where you'll protect millions of players by investigating suspicious activities across our client's gaming platform. If you love solving puzzles, have a passion for gaming, and want to make the gaming world safer, this could be your perfect next move.
EEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
