A company is looking for a Call Center Lead to provide guidance and support to Call Center Assistants in a remote setting.
Key Responsibilities
- Responds to routine and non-routine telephone inquiries about the company and its services
- Tracks calls using a computer system and updates standard company reference documents
- Trains lower-level Call Center Assistants and may assist in developing procedures
Required Qualifications
- High school diploma or equivalent
- Typically 3+ years of relevant work experience
- Thorough knowledge of established procedures and reference documents
- Demonstrated keyboard and basic data entry skills
- Good verbal communication skills
