A company is looking for a Call Center Lead to provide guidance and support to lower-level Call Center Assistants.
Key Responsibilities
- Respond to routine and non-routine telephone inquiries about the company and its services
- Use a computer system to track calls and enter information regarding the nature of the call
- Train lower-level Call Center Assistants and assist in developing procedures
Required Qualifications
- High school diploma or equivalent
- Typically 3+ years of relevant work experience
- Thorough knowledge of established procedures and reference documents
- Demonstrated keyboard and basic data entry skills
