Remote
Contact Center
Golden Customer Care is the human touchpoint for some of the largest health, wellness, beauty, and pet brands online. Through superior knowledge of our products and a drive to solve concerns quickly and thoroughly, we are able to maintain the highest levels of customer happiness and satisfaction.
We’re Looking For A: Customer Care Representative
Location: Remote (Alabama, Arizona, Georgia, New Mexico, Nevada, Tennessee, Texas, Utah, and Wyoming)
Training Schedule: Paid virtual training (4-5 weeks)
- 8:00 AM to 4:30 PM MST Monday-Friday
Call Center Hours of Operation: All shifts include at least one weekend day
- 7:00AM-6:00PM MST Monday-Friday
- 7:00AM-5:00PM MST Saturday/Sunday
What You’ll Be Doing:
- Handle various accounts simultaneously
- Research and reconcile problems concerning charges and payments
- Correct/update customer information as appropriate
- Document accounts with actions taken/customer requests
- Place orders for customers as requested
- Track shipments
- Meet standard call center performance metrics
- Perform other Duties as assigned
Preferred Qualifications (Note: These are preferred and not required. We strongly encourage you to apply even if you don’t tick ALL of these boxes.):
- High School Diploma or GED
- Strong oral communication skills
- Takes initiative in problem-solving
- Detail-oriented
- Exceptional customer service skills
- Ability to empathize, build rapport, and de-escalate customers
- Working knowledge of call center systems and/or workflows
- Excellent written communication skills
- Proficiency with basic Microsoft Office software, specifically Excel and Word (preferred)
- Working knowledge of call center systems and/or workflows (preferred)
The Golden Difference. How are we different from other companies?
- Medical, Dental, and Vision insurance for no cost on employee-only plans; 75% of premium coverage when enrolling dependents
- Employee Stock Ownership Plan (You're part owner of GCC). Learn more.
- 401k retirement contribution with company matching up to 3.5%
- 10 days of paid vacation, 6 days of paid sick time plus holidays
- Massive room for professional growth and results-based pay increases
- Actually fun virtual & in-person events
We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
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