Are you passionate about shaping the future of security solutions? Do you thrive in an environment that values innovation and teamwork? If so, acre security is the place for you! Join us in making the world a safer place, one innovation at a time.
Position: Customer Service Representative
Location: Texas (Remote)
A Bit About Us:
At acre, we're not just creating security solutions; we're crafting peace of mind. Since our inception in 2012, we've been at the forefront of innovation in access control, visitor management, and intrusion software. Join us in our mission to provide top-notch security solutions globally.
What you’ll do for us (big picture):
In this role you will be responsible for processing orders and providing customers with timely information regarding product availability, both for existing and new offerings. As a member of the Customer Service (CS) Team, you will collaborate closely with Sales and Technical Support teams, while supporting the local CS team in accomplishing core tasks. Additionally, you will serve as a back-up within the global Acre Security CS team, support global tasks where applicable, and contribute to optimization and innovation projects impacting the global CS organization
Specifically, you’ll focus on the following:
- Enter and process customer orders using the NetSuite system.
- Provide customers with timely updates on product availability.
- Confirm orders, ensuring all relevant details are accurate.
- Coordinate logistics with customers and warehouse partners.
- Offer exceptional support to customers in managing their daily operations.
- Assist customers in resolving pricing discrepancies.
What You'll Need to be Successful:
- Strong business acumen and professional demeanor.
- Proficient in ERP and CRM systems, with the ability to utilize these tools efficiently in alignment with defined processes.
- Excellent command of Business English for professional communication with international customers and colleagues.
- Organized, self-motivated, and driven, with strong planning skills.
- Effective team player, able to support others and build strong relationships across all levels.
What You’ll Get From Us:
At acre, we offer more than just a job. Join us and access exciting opportunities:
- Innovate—Be part of groundbreaking solutions that redefine our industry. Join a team of disruptors who challenge the status quo.
- Collaborate—Work with a diverse group of industry experts, engineers, and visionaries who will inspire you to new heights.
- Impact—Help create a safer world with pioneering security initiatives and technologies that make a real difference.
- Grow—Access a variety of learning opportunities, from training programs and mentorship to industry conferences, to advance your career.
- Thrive—Enjoy a supportive and inclusive culture that encourages collaboration, champions initiative, and embraces new perspectives.
- Be Rewarded—Benefit from competitive compensation packages, performance-based incentives, and a range of perks that recognize your dedication.
Joining acre isn't just a job; it's an invitation to a dynamic, forward-thinking community. Come join us if you're ready for a company that values innovation, customer-centricity, resilience, and unity – a place where your skills meet limitless possibilities.
Acre security is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other characteristic protected by applicable law. We encourage applications from candidates of all backgrounds and experiences.
