- Locations: Atlanta, Georgia, USA / Austin, Texas, USA / Birmingham, Alabama, USA / Charleston, South Carolina, USA / Charlotte, North Carolina, USA / Columbia, Tennessee, USA / Jacksonville, Florida, USA / Louisville, Kentucky, USA / New Orleans, Louisiana, USA / Remote, US, GA, Columbus
- Job ID: R0055718
Description
Summary of This Role
Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers and merchants to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation.
Maximum pay is $15 p/hr
What Part Will You Play?
- Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity. Builds the credit card replacement orders and completes shipping materials.
- Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts.
- Ability and flexibility to work hours as assigned we are a 24/7 Call Center.
- This is a position that requires all work shift availability, including nights and weekends.
- This position requires you to be on camera during work hours
What Are We Looking For in This Role?
Minimum Qualifications & Experience
- High School Diploma or Equivalent
- At least 6 months high volume call center (onsite or remote) experience from within the last 2 years.
Preferred Qualifications
- Previous work experience in a fraud / banking related field.
What Are Our Desired Skills and Capabilities?
- Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
- Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
- Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
The position listed in this requisition is ineligible for the referral bonus award program
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