What We Do
We’re a marketing software company that serves small business owners, primarily financial advisors, and insurance agents. About 40,000 small businesses use our tools to build websites and send out our content. Generally, these businesses don’t have marketing departments but are growth-minded enough to know they need to market themselves.
We help them do just that. We work together to create beautiful website designs, automated marketing tools, and award-winning educational content for them. The end goal is to help them build better relationships with their clients with less hands-on effort.
About Our Culture
FMG started over a decade ago and now has 300+ (and growing!) employees spread out across the globe. We embrace a fast-paced, results-oriented culture, and focus on a healthy work/life balance. We value collaboration and open, thoughtful communication. We believe work should be both engaging and challenging, mixed with a good sense of humor.
Our goal is to invest in motivated, successful individuals and watch them succeed both inside and outside of work. We’re building a winning team of A+ players and we hope you’ll be next to join us.
Our Commitment to Diversity, Equity, and Inclusion
At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to diversity and inclusion in our employees, services, and products, as well as in the communities in which we live and work.
Our Employee Benefits
FMG strives to be a top-tier employer. We continually evaluate our benefits and total compensation packages to ensure we offer our employees the most competitive package we can provide.
- Generous paid Holiday schedule with a paid Winter Holiday Shutdown week
- Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave.
- Robust Insurance Plan including:
- Medical with $0 co-pay Telehealth plan
- Dental
- Vision
- Health Savings Account (HSA) with generous employer contributions
- Flexible Spending Accounts (FSA)
- Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
- Company-paid Short & Long Term Disability coverage
- Company-paid Employee Assistance Program (EAP)
- Matching 401(k) with immediate full vesting
- Employee Events Committee that plans fun in-person and virtual events
- On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
- Internet & Gym Reimbursement!
- Work computer equipment is provided to help you succeed :)
About the Role
We are seeking a detail-oriented and experienced RevOps Systems Admin to support and optimize our internal systems, with a primary focus on HubSpot. Experience with ClickUp and Chargebee Billing is a plus. The ideal candidate will play a crucial role in building and maintaining our business system architecture and automations, ensuring our systems run smoothly, data integrity is maintained, and our Customer-facing teams are well-supported in their technical needs.
The goal of RevOps at FMG is to achieve efficiency, alignment, and ultimately, high customer retention by looking holistically across systems and processes for areas of improvement. RevOps streamlines internal processes, makes systems and data structures more usable, and keeps customer-facing departments aligned.
Compensation This position offers $80,000 with an opportunity to earn an annual bonus as long as company performance metrics are met.
Primary Responsibilities & Expectations
System Enhancements and Automation
- Implement system enhancements with a focus on automating processes within HubSpot.
- Work with the RevOps Business Analyst to build custom solutions that meet specific business needs, enhancing overall system efficiency and performance.
- Regularly review and refine system workflows to optimize operational effectiveness.
- Stay efficiency and scalability-minded when developing solutions, leveraging and building on existing architecture.
- Collaborate with the Integrations Architect to maintain Make scenarios, ensuring seamless integration between various systems.
Data Quality and Reporting
- Identify areas for efficiency improvements or data cleanliness in HubSpot and Chargebee.
- Create HubSpot reports and dashboards to provide actionable insights and monitor key business metrics.
Troubleshooting and Documentation
- Conduct thorough investigations to understand the root cause of system problems and implement effective solutions.
- Maintain detailed documentation of troubleshooting processes and resolutions to facilitate knowledge sharing and future reference.
- Work closely with IT, HubSpot support, Chargebee support, and external consultants to diagnose and resolve system issues.
- Access to a private & secure workspace, free from distractions
- Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
- An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)
Skills and Qualifications
- Proven experience with HubSpot is required.
- Experience with Make, ClickUp, and Chargebee is a plus.
- Strong understanding of RevOps processes and best practices.
- Excellent troubleshooting and problem-solving skills.
- Positive outlook and flexibility in embracing changes and evolving requirements.
- Ability to manage multiple tasks and prioritize effectively.
- Strong communication skills, both written and verbal.
- Detail-oriented with a focus on data accuracy and system integrity.
- Ability to work independently and as part of a team.
If you are passionate about optimizing systems, ensuring data integrity, and supporting a growing team, we would love to hear from you. Apply now to join FMG and help us drive customer retention through efficient and effective RevOps practices.
FMG is proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require accommodation to complete the application or interview process, please contact peopleteam@fmgsuite.com.
You can find out more about what it’s like to work at FMG, by visiting https://fmgsuite.com/about-us/
