- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
- May coach and provide guidance to less-experienced professionals
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provides remote support access through desktop mirroring and other remote access applications
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Schedule:
Day Shift Monday through Friday
TS/SCI with poly required
- 5 years of experience and a Bachelor's degree (or 5 additional years of experience)
- Hardware
- Remote Assistance
- Remote Desktop
One or More of the Following Certifications Required:
- A+
- CCNA Security
- CND
- Network+
- SSCP
- CySA+
- GICSP
- GSEC60
- Security+
- CASP+
- CCNP Security
- CISA
- CISSP (or Associate)
- GCED
- GCIH
- CCSP
- Health & Life Insurance
- Dental Insurance
- Disability Insurance
- 401K Retirement Plan with Matching
- Tuition Assistance
- Vacation and Sick Leave
- Hiring Bonuses
- Referral Recruitment Program
