Bilingual Customer Care Representative (Spanish or French) - Fully Remote

VF Corporation • Full-time • Remote (United States) • $15.20 - $19 / hour • 3w ago

The Bilingual Customer Service Representative empowers our consumers to live active lifestyles by sharing product knowledge, providing superior customer support and processing customer orders. The Representative works with multiple channels including inbound calls, live chat, text messaging and email correspondence and is a main point of contact for Bilingual communication with our customers.

Join the VF Family

We are one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by all of our global associates across brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling.

We believe that when you discover the difference between a career and a calling, you get so much more out of life. When those lines begin to blur, you start to limit yourself much less and start aiming for more. That’s what we want for everyone who joins us at VF. And frankly, that’s what it takes to thrive here.

Here you can do the best work of your life. We are purpose led and performance driven, people-focused and supportive. Most importantly, we believe that everyone should be empowered to be their authentic self and we power an internal movement of inclusion and belonging. Our teams are built on a global mindset, sparked by sharp minds of diverse individuals and reflects the global consumers we serve.

How You Will Make a Difference

Support customers through a variety of mediums, including phone calls, email, live chat, and social media.
Establish customer needs by asking open ended questions, active listening and conveying empathy.
Link product benefits to customer’s needs by researching, providing product information, and recommending a solution.
Process product orders and provide prompt and efficient response and resolution to all customers’ requests.
Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions and problems to ensure accurate billings and shipments.

*This role is a fully remote position, but does require being located in Wisconsin.

What’s in it For You

Office flex schedule (2 days/week in Appleton, WI office, flexibility to work remotely other days)
Discounts on VF products
Competitive 401K & paid time off programs
Comprehensive insurance coverage
Go to MyVFBenefits.com and click on “Looking to Join VF” to learn more!

*Performance and attendance is reviewed after six months of service, at which time you may be eligible for a promotion.

Free To Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

Skills for Success

Years of Related Professional Experience: One year of experience preferred.

Educational Position Requirements: High school diploma or equivalent required. A formal education and subsequent undergraduate/graduate degrees are nice to have, but we are most interested in your total experience and professional achievements.

Proficient computer skills with the ability to learn new software.
Strong communication and listening skills.
Attention to detail and ability to work in a fast-paced environment.
May require overtime as needed to meet demand/schedule.
Must be located in Wisconsin

Performance and attendance is reviewed after six months of service, at which time you may be eligible for a promotion.

VF Guiding Principles: Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Persevere.

We just have one question. Are you in?

Hiring Range:

$15.20 USD - $19.00 USD per hourBenefits at VF Corporation: You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.

Please note, our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at peopleservices@vfc.com. VF will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.