ResultsCX Ireland are looking for an IT Site Administrator to work as a member of the IT Support Team. You will be working from the company’s Cork headquarters to support its IT infrastructure and remote workforce.
In this role you will:
- Set up and configure computer hardware operating systems and applications for the company.
- Maintain and monitor computer networks and systems, and diagnose and solve hardware and software faults.
- Provide support to remote staff and respond to customer queries in a timely manner.
- Perform the IT Equipment logistics role, handling the sending and receiving of remote employee equipment via international courier.
- Manage the IT inventory via an Asset Management System to ensure IT equipment stock levels are maintained
We are looking for someone who has:
Preferred skills:
- Ability to work well within a team.
- Strong client-facing and communication skills.
- Self-motivated and eager to learn new technologies and methodologies.
- Working knowledge of Windows operating systems and applications (Windows 10/11 & Windows Server).
- Knowledge of M365 suite of products including Intune.
- This role will provide plenty of variety and give you the opportunity to develop into a more senior technical support role
About ResultsCX:ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
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