Operation Analyst
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As an Operations Analyst working remote in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Mexico says it all!
What You’ll be Doing
This role is ideal for someone who wants to be part of change in adynamic and hyper growth business, who thrives to become better personally and professionally every day. We are bringing demand planning closer to our internal and external customers while gathering and analyzing trends and signals, driving collaboration with multiple business partners, translating that data into valuable information to drive tactical plans to operations and business decisions.
You’ll contribute to the success of the business, the teams you support and departments you partner with on a consistent basis through your recommendations.
During a Typical Day, You’ll
- Build and develop engaging relationship with key stakeholders
- Acquire, understand, and incorporate demand signals, channel data, replenishment triggers in the development of the product-level demand plan
- Prepare and present demand plans and reports, via different scenario planning, actual performances
- Establish and maintain SKU-level demand & tactical plan for regional product categories using analytical and statistical tools
- Monitor inventory levels, propose corrective and preventive actions with related functions to avoid supply shortages and excess/aging stocks
- Create, maintain, and systematize regional reporting and dashboards
- Support with data and reporting all aspects related to weekly, monthly, and quarterly demand planning activities
What You Bring to the Role
- Bachelor's Degree in Business, Operations Management, Supply Chain Management, or related subject area
- Analytical and outstanding capabilities with demonstrated ability to understand use of advanced analytics and optimization techniques
- Be a data mining expert and pull together complex data sets from multiple sources into reliable analytics and measurements with outstanding demonstrated knowledge
- with MS Excel Sheets, Macros and visualization tools such as Tableau or other BI applications
- Experience in consumer electronics companies
- Experienced participation in S&OE or Demand Planning Cycle processes
- Decision-making ability in face of uncertain or incomplete information
- Fluent in English
- Excellent communication, influencing and facilitation skills
- Self-motivated and goal oriented, with a positive proactive attitude and a high degree of initiative
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
