We are seeking a highly skilled Genesys Cloud Architect with 10 to 12 years of experience to join our team.
Cognizant’s Enterprise Platform Services (EPS) helps clients across industries reinvent their digital CX, attract and retain an outstanding workforce, engage their partner ecosystems more productively and run their operations and financial organizations more efficiently. As part of the team, you will be working alongside forward-thinking minds, building a simpler, modernized landscape helping customers transform their business, achieve key business goals, and win in the digital economy!
The ideal candidate will have extensive experience in Genesys Cloud Outbound Genesys Cloud APIs Genesys Cloud Architect and Genesys Cloud. This role involves developing and maintaining high-quality software solutions that align with our companys goals and objectives. The candidate will work closely with cross-functional teams to ensure seamless integration and functionality of our systems.
Location-Remote, USA
Applications to this role will be accepted by 10/19/2024
Responsibilities
Develop and maintain software solutions using Genesys Cloud Outbound Genesys Cloud APIs Genesys Cloud Architect and Genesys Cloud.
Collaborate with cross-functional teams to ensure seamless integration and functionality of systems.
Provide technical expertise and guidance on Genesys Cloud technologies.
Oversee the implementation of new features and enhancements in the Genesys Cloud environment.
Ensure the quality and performance of software solutions through rigorous testing and debugging.
Monitor and optimize system performance to meet business requirements.
Troubleshoot and resolve technical issues related to Genesys Cloud technologies.
Document technical specifications and processes for future reference.
Participate in code reviews to maintain code quality and consistency.
Stay updated with the latest developments in Genesys Cloud technologies and industry best practices.
Contribute to the continuous improvement of development processes and methodologies.
Work closely with stakeholders to understand business requirements and translate them into technical solutions.
Ensure compliance with security and data protection standards in all software solutions.
Qualifications
Possess a minimum of 7 years of experience in software development with a focus on Genesys Cloud technologies.
Demonstrate expertise in Genesys Cloud Outbound Genesys Cloud APIs Genesys Cloud Architect and Genesys Cloud.
Have strong problem-solving skills and the ability to troubleshoot complex technical issues.
Show proficiency in software testing and debugging techniques.
Exhibit excellent communication and collaboration skills to work effectively with cross-functional teams.
Have a good understanding of security and data protection standards.
Certifications Required
Genesys Cloud Certified Professional Genesys Cloud Certified Developer
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
