Engagement Delivery Lead
Job Summary
We are seeking an experienced Engagement Delivery Lead with 18 to 20 years of experience in Delivery Management. The ideal candidate will oversee the successful delivery of projects ensuring alignment with client expectations and company standards. This hybrid role requires a proactive approach to managing resources timelines and deliverables all while maintaining high levels of client satisfaction.
Key Responsibilities
· Manage Large Complex End to End Cloud, Infrastructure, Service Desk, EUC, Security Operations
· Strong Stakeholder Management skills, Relationship building skills and People Management skills.
· Should be able to effectively interact at VP/SVP level within internal and client organization.
· Track and support the activities of project teams to ensure quality and timeliness of program execution
· Responsible for reporting SLAs, metrics and other critical hygiene factors that impact the Account
· Should be extremely conversant in dealing with multi service line delivery. Liaise and manage collaboration between service lines to bring in synergies and ensure successful delivery.
· Review solution and estimate for new opportunities
· Reporting to internal senior management or Leadership teams on the overall engagement (across different dimensions like delivery, bid management, staffing, financials etc.)
· Working closely with MDU and align to overall account level goal to meet Top line & Bottom line
· Manage end to end P&L for the account
· Manage end to end Delivery
Mandatory Capabilities/Skills /Years of Experience
· Must have 15+ years of Infra delivery experience.
· Must have proven experience in successfully managing large Infrastructure Operations and a collective team of 300+ associates between Onsite and Offshore.
· Should have strong Run and Operate – Infrastructure Operations background. Should be a leader in dealing with day-to-day IT Operations and be the custodian of IT Infrastructure of the customer
· Drive Automations across Cloud, ServiceNow, Infra, Security and EUC
· Delivery focused with continuous improvement and automation first mindset
· Technically sound who can provide a POV on industry trends and challenge the status quo
· Proven track record of executing large scale Transformation Programs
· Should be aware of how strategies and tactics work in the client’s environment with knowledge of Cognizant’s competitors as well as broad drivers in client’s business
· Excellent presentation and written communications skills
· Strong analytical and negotiation skills
· Ability to work independently to manage the whole program and respective stakeholders and projects
· Ability to take ownership for key projects’ timelines, deliverables, budget and metrics
· Project/strategic planning and business background with understanding of assigned areas of responsibility
· Ability to multitask and react in a fast-paced organization
· Understanding of financial management, revenue forecasting and profitability management
· Extensive experience with global delivery model
· Excellent client management, relationship building and escalation management skills
· Ability to collaborate and resolve conflicts in a diverse matrix organization within Cognizant and with clients
· Proven track record of achieving profitability metrics by leveraging various levers such as pyramid optimization, scope monetization, on off ratio, etc.
· Ability to expand portfolio through incremental business development activities and collaborating closely with client stakeholders
Preferred Capabilities/Skills/ · Good understanding of SAP Basis services
· Consumer, Manufacturing Industry experience
Salary and Other Compensation:
Applications will be accepted until 10/26/2024
The Salary for this position will be 116,000- 212000 yearly Base depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Work Authorization:
· Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
