About Company (Work from home Position)
Empowering Digital Transformation through Social Media & IT Services
With over 20 years of experience in managing customer services across inbound and outbound segments, specifically in the Telecom and international sectors, I lead a dynamic company focused on providing innovative Social Media and IT solutions. Our goal is to help businesses thrive in the digital era by leveraging cutting-edge technologies and tailored strategies.
Objectives of this role
- Develop and implement department-wide quality control measures
- Recommend new procedures for increasing the efficiency of day-to-day operations
- Maintain communication with operations manager, staff members, and vendors to ensure adherence to protocols across key touch points
- Assist the operations manager in developing, planning, and coordinating operational activities
- Oversee inventory management practices and improve them when necessary
- Ensure that operations are in legal compliance with local and national regulations
Responsibilities
- Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary
- Order supplies and manage inventory, coordinating with accounting and finance departments to adhere to budget
- Create procedures and protocols (such as checklists) and distribute to staff
- Communicate and coordinate with employees (including executive operations team) and vendors
- Onboard and train new employees to ensure that they adhere to standard operating procedures
Required skills and qualifications
- Proven organizational skills, including time management
- Project management experience
- Strong analytical and problem-solving skills
- Self-sufficiency and an ability to work with minimal supervision
- Strong verbal and written communication skills
- Attention to detail
Preferred skills and qualifications
- Two or more years of experience in an operational or similar role
- Proficiency with Microsoft Excel and other productivity applications and platforms
