Location: Remote-AZ (Must be located in the state of Arizona)
Monday-Friday 8-hour shifts (Flexible)
Pay Rate: 27.25 per hour.
Start Date: 8/26/2024
This is a CONTRACT Role only: Not a Direct Hire.
NTT DATA Corporation is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
NTT DATA Services currently seeks Enrollment Coordinators- Call Center to join our team working remotely in the state of Arizona.
The Enrollment Coordinators play a critical role in working with our new member clients to determine eligibility and perform various enrollment activities.
Enrollment Coordinators interface with both individual plan members and employer group and requires a strong focus around accurate and timely customer support to ensure client enrollment and retention. The Enrollment Coordinator II reports directly to the Enrollment Supervisor.
• Processing enrollment of Medicare members including first-time enrollment and member modifications
• Manage work activities in your work queue (i.e. enrollment missing information, enrollment with effective date change)
• Interface with other system applications for research and, where applicable, updating them with actions/outcomes of enrollment activity
• May also support on one or more of the following enrollment support functions
o Update Excel spreadsheets to track workflow of various special assigned projects
o Outbound Enrollment Verification member calls
o Answer incoming agent/broker calls regarding special needs (low income) enrollment plans
o Post Enrollment functions such as determining member paid penalties
• Meet monthly established quality and productivity goals on a consistent basis
• Follow work instructions regarding enrollment tasks
Minimum Qualifications:
Minimum 3 years of overall related experience of Center for Medicare/Medicaid Services (CMS) guidelines for Medicare Part D enrollment processes or previous work experience in regulatory environment
Preferred Qualifications:
Capable of managing through transition, while fostering a positive team environment
Confident in decision making ability within strict timelines.
Exceptional prioritization and organizational skills
Acts with integrity and uses sound judgment in dealing with confidential information.
High School/GED required.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly rate for this remote role is $27.25. This reflects the target compensation for the position across all US locations. This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
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