Senior Consultant, transformation management Consulting
organizational change management (DIGITAL ADOPTION ADVISOR)
ABOUT US
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
COGNIZANT CONSULTING
Within Cognizant is Cognizant Consulting, a global consulting organization delivering strategic and domain consulting through industry and technology expertise. With over 6,000 consultants worldwide, Cognizant offers high-value consulting services that improve business performance and operational productivity, lower operational expenses and enhance overall performance. Clients draw upon our deep industry expertise, program and change management capabilities, and analytical objectivity to help improve business productivity, drive technology-enabled business transformation and increase shareholder value. We provide a number of Business/IT Consulting Services including Business Strategy, IT Strategy & Roadmap Development, Process Re-Engineering & Transformation, Enterprise Architecture & Technology Selection, and Domain Solutions. The Cognizant Consulting team is a high performing organization that is continually expanding our client base and increasingly being recommended by analysts such as Forrester and Gartner. And we’re growing!
The Role
Our Transformation Management Consulting group is looking for a Senior Consultant to join our journey. We’re looking for someone who is passionate about transformation, wants to make an impact, and loves working together to deliver flawless results for an end-client to join us on our mission. As a member of our team, you will be responsible for handling the full transformation life cycle, from operational readiness to change and adoption to systems engineering and truly the entirety of organizational development for our clients.
At Cognizant, we help clients with their most strategic initiatives. This group in particular works cross-functionally with the practices within Consulting to handle the orchestrion, business readiness, and design to create a model that will build organizational maturity for a client. We serve some of the most prestigious companies in the world, across industries, including Banking, Media, Energy, Healthcare, Insurance, Manufacturing, Travel, and more.
We’re looking for people who understand what true transformation means. This is a great opportunity for someone with a foundation in process, process mapping, building workflows, etc to apply it in an Advisory Consulting environment. We offer a great team atmosphere, opportunities to learn, and the ability to work on complex and engaging work while building your skills. The ideal candidate will have some six-sigma training and be ready to apply it in a matrixed environment.
To be successful, you’ll need to be a self-starter who is energized by process and loves to identify pain points and transform a process and the way business is done. Examples of a background that will help you succeed are experience with Process Optimization, PMO, Project Management, Organizational Development, Organizational Effectiveness, Change Management or similar. In this role, you will apply your experience on a client project and/or internal initiatives, and you will be part of a team that will guide clients through complex scenarios and lead them into the digital era.
We’re looking for Senior Consultants who can deliver within Cognizant’s Five Pillars of Consulting Excellence: 1) Project Execution, 2) Expertise, 3) Business Development, 4) Practice Development, & 5) People Development. As a Senior Consultant, this means partnering with clients and project stakeholders, colleagues to clarify requirements and support delivery of effective solutions; applying technical and domain expertise to solve core client business challenges or inefficiencies; developing and strengthening domain knowledge and maintaining an accurate understanding of Cognizant’s industry propositions and consulting capabilities; supporting business development activities of senior leaders; contributing to the development of practice initiatives or new service offerings (e.g., Strategic Control Points, development of consulting assets); and being an inspiring colleague, promoting team motivation, partnership, and ownership for projects. In addition to enabling consulting excellence through the Five Pillars of Consulting, the specific requirements for this position are below.
Our solutions are in demand and we’re passionate about making a difference. If you have experience with the above, are a selfless leader, and are committed to client-facing environment; if you want to grow your career with a team that wants to build something great together, we want to hear from you! Apply now!
Responsibilities:
• Partner with business stakeholders across the company to understand individual department and company goals/initiatives and assess the correlated digital adoption challenges
• Work on cross functional delivery teams that design, develop, deliver, and maintain digital products
• Research and think analytically about strategy and solutions, and subsequently initiate dialogue with stakeholders about execution of digital readiness and adoption
• Assess needs and use cases, quickly design impactful and creative solutions, measure results, and iterate and improve to drive optimal outcomes
• Collaborate with business, technical and creative partners to ensure timely delivery of software readiness, communications and training
• Measure and evaluate the impact of solutions developed against KPIs set forth to drive ROI back to the business
• Seek feedback and obtain consensus across stakeholders from project initiation through final approval
• Collaborate with WalkMe CSM and Sales contacts in order to get the most out of the WalkMe tool and ensure that expansion of Digital Adoption Platform is not hindered by technical or licensing limitations
• Manage a small-medium sized team of full-time or part-time dedicated resources in order to disseminate product knowledge, assist with technical hang-ups, assist with prioritization and assignment of project-based initiatives, and up-leveling all related metrics/ROI
Qualifications and Skills
• Bachelor’s Degree
• Ability to facilitate leadership discussions and build consensus around a strategic direction
• Possess and obtain expertise related to driving adoption with digital user experience journeys
• Ability to prioritize and implement projects from multiple stakeholders based on value added back to the business
• Ability to understand technical possibilities and limitations of the tools at your disposal in order to troubleshoot and maintain implementations over time
• Experience collaborating cross-functionally to create alignment and support
• Experience working in a deadline-driven environment and multitask/prioritize a workload of competing priorities
• Ability to independently manage several projects simultaneously and operate under tight deadlines
• Strong organizational skills with a high attention to detail
• Excellent written, verbal and presentation skills to present findings and recommendations to stakeholders
• A natural excitement and ability to learn technologies and explain technical issues to a variety of audiences, including enterprise architects, developers and management
• Background in organizational change management or learning & development is a plus
• WalkMe experience required for 3+ years
• Proficiency in Microsoft Word, Excel and PowerPoint is a must
• HTML, CSS, and/or JavaScript experience is an advantage
• 1-3 years of implementation or professional services experience at a SaaS company
• UX Background is a plus
• Familiarity with Workday, Salesforce, SuccessFactors, Dynamics, other enterprise software is a plus
Work Authorization: Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)
