What We Do
Care Access is delivering the future of medicine today! Care Access has a revolutionary model that breaks down traditional barriers to clinical trials that limit participation among physicians and patients to 3%. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies.
Who We Are
We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.
Position Overview
The Central Study Coordinator – Retention (CSC-R) position combines clinical research and patient education skills into a singular role that delivers a strong customer experience for potential study participants. The CSC-R acts as a virtual partner to individuals interested in learning more about clinical research generally, as well as about specific study opportunities. The CSC-R is accountable for retaining potential study participants identified through various marketing campaigns and pre-screening events facilitated by Care Access. The CSC-R will follow established retention protocols and ensure potential participants receive the required retention touchpoints in a manner that keeps them informed and engaged. This role is expected to coordinate daily work independently using patient centric practices and a quality-first approach. This is a mid-level individual contributor role with the expectation that the CSC-R has strong working knowledge of and experience in the clinical research industry and excellent interpersonal skills.
What You'll Be Working On
Duties include but are not limited to:
Manage retention work for each assigned participant to deliver the highest quality customer experience within required program timelines
Build strong rapport with participants within a virtual environment to help retain and engage them for future clinical studies
Prepare participants to participate in clinical studies through education using provided educational materials
Understand when a participant requires more or less engagement and tailor their retention experience accordingly
Connect participants with study sites when sites have a study for which the participant may qualify
Communicate lab and other test results to participants via a call center system and/or secure email
Understand when to escalate lab and other test results to physicians for review and correctly follow program guides, SOPs, and other written instruction regarding health related escalations
Manage and update participant retention activity in a dedicated tech management system in real time
Work effectively with other CSC-Rs, physicians, and sites
Review and give input in the development of education materials for the retention program
Identify and implement new ways of retaining and engaging potential study participants
Schedule, prepare for, and facilitate participant calls in accordance with the program guidelines
Analyze and understand study protocols in order to help match potential participants to them
Additional duties and responsibilities may be assigned as needed
Physical and Travel Requirements
This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.
What You Bring
Knowledge, Skills, and Abilities:
Demonstrate professionalism in all situations and work effectively with a diverse group of individuals
Understand when issues require escalation
Proficient in research terminology and basic medical terminology
Understand the overall clinical development paradigm and excellent working knowledge of government regulations, GCP, and ALCOA-C
Strong organization and time management skills
High attention to detail
Effective communication over phone (proper speaking volume, clarity, speech cadence)
Excellent customer service skills
Warm, personable approach in communicating with others both verbally and in writing
Ability to communicate the basics of clinical research related to patient education
Ability to work effectively in a remote environment within minimal supervision
Proper home office set-up including a private space for participant communication and high-speed internet (at minimum: 100MB up and 15 MB down, 5 GHz router)
Certifications/Licenses, Education, and Experience:
At least 2 years of relevant clinical research experience
Experience working on high volume screening studies
Experience with patient education and retention
Fluency in Spanish is a bonus
Benefits (US Full-Time Employees Only)
PTO/vacation days, sick days, holidays.
100% paid medical, dental, and vision Insurance. 75% for dependents
HSA plan
Short-term disability, long-term disability, and life Insurance
Culture of growth and equality
401k retirement plan
Diversity & Inclusion
We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success.
At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the best physicians and caring for patients.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Care Access is unable to sponsor work visas at this time.
Employment Statement
Care Access complies with all employment laws and regulations with respect to its employment practices, terms and conditions of employment, and pay equity and wages. Care Access does not engage in any unfair or forced labor practice and does not tolerate, under any circumstances, the use of any form of forced or involuntary labor, child labor, or human trafficking. This extends to suppliers, partners, or other third parties with whom Care Access does business. Care Access values and promotes the protection of human rights everywhere.
