-
-
Purpose of the Position:
- Oversee all personnel administration activities, including processing wage-related documents and managing employee data throughout the employee lifecycle, from onboarding to offboarding.
- Coordinate and implement compliance and risk management processes across the company.
- Lead a team of administrators across two Bulgaria sites.
In this role you will:Main Obligations:
- Lead and manage a team of administrators across both Bulgaria sites.
- Coordinate with legal counsel and government labor authorities to address labor cases.
- Manage Global HR System and local HR system, ensuring data alignment and accuracy through weekly audits.
- Administer Company Benefits and Health and Safety Compliance.
- Conduct weekly/monthly one-on-one meetings with team members.
- Draft and organize employment-related documents, ensuring timely submission to relevant authorities (NRA, NSSI), and other state institutions, as well as to the General Labor Inspectorate Executive Agency ".
- Prepare staff reports and maintain an updated employee database.
- Administer employee salaries and prepare official notes and certificates.
- Stay informed about internal and external processes and activities, ensuring compliance with company policies and procedures.
- Plan, design, and implement risk management processes, including conducting risk assessments and policy audits.
- Create and update company policies and procedures according to Bulgarian legislation and company goals.
- Perform periodic internal audits and recommend procedural optimizations.
- Ensure data protection compliance and serve as a contact person for related issues.
- Adhere to health and safety regulations and take responsibility for personal and others' safety.
- Maintain, store, and constantly update the employee’s database, containing name, PIN, position, address, education degree, etc.
- Must not be subject to a conflict of interest when performing specific tasks.
- Perform periodic internal revisions or audits.
- Serves as a contact person for all data protection issues, including reporting of data breaches, as well as a contact person for employees, control bodies and other natural and / or legal persons on all issues related to the storage and processing of data. personal data.
- be obliged to take care of own health and safety, as well as the health and safety of the others directly affected by his/her activity, in accordance with the instructions given by the employer. Complies with the Rules for safety and health at work, as well as the Rules for emergency and fire safety.
Specific Functions and Tasks:
- Utilize software products for salary and HR management.
- Stay informed about and apply labor and personnel administration regulations.
- Maintain confidentiality of company and personal information.
- Perform internal audits to ensure system alignment.
- Implement, renew, and disseminate internal and external procedures and standards.
- Recommend and review internal processes and ensure compliance with legislation and data protection rules.
- Travel between both Bulgaria sites as necessary.
Responsibilities Related to Work Organization, Personnel, and Resource Management:
- Organize and plan own activities, prioritizing organizational interests.
- Maintain confidentiality and professional secrecy.
- Be liable for actions causing moral or financial damages, as per local law or customer contracts.
- Ensure accurate data entry in the software product and provide correct information to authorities (NSSI, NRA).
- Ensure timely and accurate task performance.
- Responsible for financial resources, equipment, and other resources (telephone, computer, printer).
About ResultsCX:ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
