This opportunity REQUIRES a Bachelor’s Degree as well as residing within 25 miles of Alpharetta, GA
Onsite position ( Not remote)
CANDIDATES MUST LIVE WITHIN 25 MILES of Alpharetta, GA
Hours: Must be available to work between the hours of 8am and 8pm ET ( every other Saturday from 8am-12noon)
Pay: $21.00 per hour- Must have Bachelor’s Degree
Job Duties:
- Assist customers with inquiries, account status, and problem resolution by utilizing existing resources and applications available.
- Process payments and payoffs
- Perform miscellaneous task as assigned.
- Adheres to appropriate Compliance policies and procedures.
- Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
Job Duties
- Auto-Dialer Collections – make outbound/receive inbound calls on accounts that are 5-29 days past due and assist customers with bringing their accounts current (approximately 200+ phone calls daily)
- Identify root cause of customer delinquency and generate effective solutions for AHFC and customer using negotiation skills and by educating the customer.
- Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
- Become a productive member of the department (meet quantitative objectives)
- Maintain enthusiastic and positive attitude
- Adhere to appropriate compliance policies and procedures
Skill Set:
- Proficient in MS Office (Word, Excel, Teams)
- Excellent written and oral communication skills
- Friendliness, tact, efficiency, organization, patience, and the ability to work well under pressure and deadlines are keys to success in this position
- Accuracy is essential to comply with federal & state lending and documentation requirements so good attention to detail is needed
- Ability to multitask is essential
- Eager to learn, positive attitude, and flexibility are also important
- Customer Service background is a plus
- College Degree (4 Year) is preferred but not required
#ramp
