Job Title:
Emergency Services Representative (Bilingual: French/English) On-Site
Job Description
The Emergency Services Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a/an Emergency Services Representative position at Concentrix is just the right place for you!
As a/an Emergency Services Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a/an Emergency Services Representative, you’ll:
- Receive interactions for emergency assistance from our users utilizing a device provisioned with the service.
- You will interact directly with the user to obtain details of the emergency request before contacting the appropriate “Public Safety Answering Point” directly or through an intermediary.
- Where permitted by law, the staff in our service center will also provide post-dispatch or pre-arrival instructions to the individual in need of assistance.
- Training and certification will be provided for police, medical, and fire situations.
- The emergency representative is responsible for providing the highest level of service to individuals in an emergency or distressed state.
- Deliver expert customer experiences…with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Emergency Services role include:
- Must be Bilingual in French/English in both written and verbal communication. Language proficiency/fluency tests will be administered to all successful applicants.
- Experience in emergency response and/or high stress emergency communication center environments is preferred.
- Ability to assess and readily relay information accurately with high attention to detail, while operating various methods of communication tools is required.
- Experience working with a CAD (computer assisted dispatch) application is preferred. Current certification in CPR preferred. Emergency, Fire, Police dispatch experience is beneficial.
- Open to flexible scheduling including days, nights, and weekends. (This will be a 24/7 operation with 5 days on 2 days off scheduling)
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
WHAT’S IN IT FOR YOU
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
- A range of other perks and benefits
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
Location:
CAN Mississauga - 6725 Airport RD
Language Requirements:
English (Required), French (Required)
Time Type:
Full time
Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.
