Overview
Instructional Designer
We are looking for a proven instructional designer who has designed training in a multi-client, fast-paced environment. Someone that has an entrepreneurial creative spirit and successful track record of designing engaging coursework utilizing current technology and tools including AI.
Instructional Designers (ID) lead the consulting, planning, design, and implementation of a broad range of new employee training materials and programs in the healthcare space. Partners with content experts and project stakeholders to define requirements, design learning strategies with minimal supervision, and develop high-quality, engaging, in the flow of work simulated, self-directed learning experience.
Demonstrated experience using instructional design models including storyboarding, needs analysis, writing goals and objectives, standards, and design specifications based on cognitive, adult learning methodologies and industry best practices such as ADDIE and SAM. If you lean towards SAM and would like to change how the BPO industry trains new employees, this is a great fit for you.
The ideal candidate will have a passion for adult learning, instructional design methodologies, and a keen eye for detail to create impactful training programs. You understand the importance of learning in the flow of work through spaced repetition and have successfully layered complexity into self-directed learning content including conversational, decision making, and software simulated learning experiences with AI and human-powered coaching and support.
Work Setup: Hybrid/Remote (90% remote, 10% on-site for visits to Makati office, Luzon-based)
Eligibility: Must be a Filipino citizen
Responsibilities
Responsibilities and Duties
- Design detailed frameworks and storylines based on needs analysis including writing goal and learning objectives, and timelines based on identified training needs.
- Curriculum designs should be 80-90% self-directed, asynchronous digital content with hands-on, in the flow of work, simulated learning activities that include recorded conversations, decision-making simulations and software simulations.
- Learning activities will simulate the actual job from day 1 through spaced repetition and a scaffolding approach to learning the actual job using JIT resources and microlearning moments.
- Digital training content must meet the learners where they are at, giving our learners some element of control over time, place, path and/or pace. Allowing flexibility and scalability of our new employee training across many client projects.
- Design must be based on data driven decisions that will be focused on improving performance and speed to competency while decreasing length of training through realistic job simulated learning environment.
- Design and develop assessments and evaluation tools to measure the effectiveness of training based on production readiness and speed to competency.
- Evaluate learning materials for new and existing programs to ensure best practices in online course design are met.
- Build, edit, and format training content, ensuring accuracy, clarity, alignment with learning objectives and desired modalities, and utilization of production job aids and other production workflows as outlined in the curriculum design.
- Course materials will include online, self-directed learning materials, instructor-led facilitator guides, coaching guidelines, development of assessments, writing announcements or creating production job aids utilized during training.
- Leverage technologies to ensure all content meets digital standards.
- Stay current on best practices in instructional design and developments in educational technology, particularly as it relates to digital and lifelong learning.
Qualifications
Qualifications:
- Impeccable English verbal and writing skills
- Experience creating 'gated' learning content with advanced variables and triggers.
- Experience designing, developing and facilitating self-directed content for adult learners meeting them where they are at (time, path, pace).
- Demonstrated advanced knowledge of adult learning principles, practices, tools and trends of instructional design, preferably SAM or ADDIE.
- Demonstrated knowledge of Windows operating system, basic desktop applications, internet tools, GPT 3.5 or 4.0 level AI, and various web/network utilities and content development software.
- Demonstrated experience in developing content using current instructional technologies such as: Articulate Storyline, Camtasia, Captivate, Adobe Creative Suite, ElevenLab, MurfAI, etc.
- Experience with digital learning environments and tools, including Learning Management Systems (LMS) and proficiency in multimedia, video, and animation production tools.
- Demonstrated strong interpersonal skills, with the ability to work with team members, with varying levels of expertise and specialty backgrounds, to achieve business goals.
- Experience consulting with stakeholders across multiple geographic and business units.
- Experience regarding the importance of staying current with emerging technologies in training design, development and delivery and the ability to quickly learn and implement new tools.
- Experience in creating inclusive learning materials and media products that reflect both the diversity of our communities and our learners.
- Ability to accurately estimate level of effort for building new content and independently meeting deadlines and milestones.
- Experience in managing projects, including timeline management and coordination with different partners.
- Demonstrated ability to write concisely, clearly, and in an organized manner. Collaborate with subject matter experts to verify the accuracy of content.
- Experience working on medical/healthcare/technical content is preferred.
- Enjoys content curation on TikTok, YouTube, Instagram or other Social Media platforms is preferred.
- Previous experience in a call center environment is a plus.
Skills and Competencies:
- Thrives on staying away from traditional e-learning and instructor-led content.
- Strong attention to detail and accuracy in content creation and review.
- Adaptability and ability to work in a fast-paced, dynamic environment.
- Collaboration and teamwork.
- Self-starter and self-motivated.
- Excellent project management skills with the ability to handle multiple projects simultaneously.
Education/Experience: Bachelor Degree and 4 - 6 years’ experience in instructional design and development or organizational design and development of training curriculum in a non-academic/university environment. Ideally in a corporate environment where multiple modality and new hire training courses are required. Healthcare experience is preferred and BPO call center experience is a plus.
Language Ability: Ability to read, analyze, and interpret data, guidelines, health references, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions to both internal and external clients.
Certificates and Licenses: Instructional Design, preferred
Supervisory Responsibilities: No.
