Your Leadership.
Our Power ... Unlimited Potential.
Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you.
Ready to reach your potential? It's time to look at Taylor.
Your Opportunity: Taylor Corporation is looking for a Customer Service Representative to join our team! This position serves as the first point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service.
Your Responsibilities:
• Support job ticket creation for print projects and associated data order entry requirements
• Assist Account Managers in acting as a liaison between internal departments and outside vendors to ensure customer needs and requirements are met
• Build and maintain customer relationships through excellent service
• Support purchase order creation for outsourcing needs
• Obtain proofs for customer approvals
• Assist in alterations per customer specifications
• Monitor job completion and ship dates
• Proactively discuss with stakeholders any risks identified throughout the course of an order
• Perform other assigned tasks and duties necessary to support the business initiatives
• Cross-train in other departments to level workload needs within the business
• Continuously evaluate opportunities to drive process improvements
• Maintaining standard operating procedures for accounts and overall processes
• Research and resolve missing/incorrect specifications pertaining to orders
Minimum Qualifications:
• The minimum education required for this position is a high school degree or GED (general education degree)
• Excellent problem solving, follow-up, and organizational skills.
• Effective time management skills and the ability to manage multiple tasks and prioritize tasks.
• Effective written communication skills and the ability to create short correspondence and memos for a variety of audiences.
• Proficient computer skills to include Microsoft PowerPoint, Excel, Word, and Outlook
• Detail-oriented, used to working in a fast-paced environment, and managing multiple projects.
• The ability to be on-site Monday through Friday from 8am-5pm
We Would Also Prefer:
• Previous customer service or customer support experience
• Openness to change and the ability to support a vision and direction.
• Willingness to respectfully challenge the status quo when seeking improvements.
About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled
