We are looking for an enthusiastic and customer-focused individual to become part of our team as a Customer Service Representative (CSR). In this role, you will serve as the initial point of contact for our customers, delivering outstanding service, addressing queries and ensuring customer satisfaction by resolving inquiries.
Responsibilities ... • Respond to customer inquiries via phone and email in a timely and professional manner
• Assisting patients in scheduling appointments for consultations, tests, or medical procedures.
• Collecting and updating patient information, including personal details and medical history, accurately and confidentially.
• Acting as a liaison between patients and healthcare providers, relaying messages, and facilitating communication.
• Reminding patients of upcoming appointments and providing necessary instructions or preparations.
• Collaborate with other departments to resolve customer issues
• Qualifications
• While not always required, having prior experience in a customer service role can be advantageous.
• Strong verbal and written communication skills are essential for effectively interacting with customers and conveying information clearly.
• Proficiency in using customer service software, databases, and other computer tools relevant to the job.
• Thoroughness in recording customer interactions, updating information accurately, and paying attention to specific customer requests
