Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from ... you.
Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Assist guests with reservations, room changes, and special requests
- Handle guest complaints or concerns with professionalism and empathy
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
Skills:
- Excellent guest service skills with the ability to anticipate needs and exceed expectations
- Strong phone etiquette and communication skills
- Knowledge of hotel operations and guest relations
- Hospitality mindset with a genuine desire to provide exceptional service
- Multilingual or bilingual skills are a plus
- Familiarity with hotel management software and phone systems is preferred
- Ability to handle difficult situations calmly and professionally
- Attention to detail and strong organizational skills
If you are looking for an exciting opportunity in the hospitality industry, we invite you to apply for the Front Desk Agent position. Join our team and contribute to creating memorable experiences for our guests.
Job Types: Full-time, Part-time
Pay: $18.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Referral program
• Vision insurance
Schedule:
• 4 hour shift
• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Morning shift
• Nights as needed
• Night shift
• Overnight shift
• Overtime
• Weekends as needed
Work setting:
• In-person
Ability to Relocate:
• Hermosa Beach, CA 90254: Relocate before starting work (Required)
Work Location: In person
