Job Overview: We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from ... you.

Responsibilities:

Greet guests with a warm and welcoming demeanor
Check-in and check-out guests efficiently and accurately
Answer phone calls and respond to guest inquiries
Provide information about hotel amenities, services, and local attractions
Assist guests with reservations, room changes, and special requests
Handle guest complaints or concerns with professionalism and empathy
Maintain a clean and organized front desk area
Collaborate with other hotel departments to ensure guest satisfaction

Skills:

Excellent guest service skills with the ability to anticipate needs and exceed expectations
Strong phone etiquette and communication skills
Knowledge of hotel operations and guest relations
Hospitality mindset with a genuine desire to provide exceptional service
Multilingual or bilingual skills are a plus
Familiarity with hotel management software and phone systems is preferred
Ability to handle difficult situations calmly and professionally
Attention to detail and strong organizational skills

If you are looking for an exciting opportunity in the hospitality industry, we invite you to apply for the Front Desk Agent position. Join our team and contribute to creating memorable experiences for our guests.

Job Types: Full-time, Part-time

Pay: $18.00 - $24.00 per hour

Expected hours: 40 per week

Benefits: • Dental insurance • Employee discount • Flexible schedule • Free parking • Health insurance • Referral program • Vision insurance

Schedule: • 4 hour shift • 8 hour shift • Day shift • Evenings as needed • Evening shift • Holidays • Morning shift • Nights as needed • Night shift • Overnight shift • Overtime • Weekends as needed

Work setting: • In-person

Ability to Relocate: • Hermosa Beach, CA 90254: Relocate before starting work (Required)

Work Location: In person

Holiday Inn Express & Suites

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Front Desk Agent