Description
General Job Summary: Responsible for performing a variety of clerical duties in a professional manner ... Essential Job Functions:
• Greets, screens, schedules, and directs patients/visitors to appropriate areas.
• Responsible for performing a variety of clerical duties: answers phone calls, takes messages, fax, scan, etc.
• Verify all forms, test results, and other paperwork is in the electronic health records system according to physician and office protocol.
• Obtain prior authorization for patients.
• Obtains, verifies, and updates patient information and provides support services to patients and medical staff.
• Maintain the practice management system.
• Collect payments for services rendered per policy, including copayments and balances on patient accounts.
• Daily drawer balancing.
• Distribute fee tickets, patient registration and medical history.
• Compliance with HIPAA, OSHA, and safety standards of the organization.
• Performs other duties that may be necessary or in the best interest of the practice.
Requirements
Education/Experience:
• High school diploma or equivalent.
• Minimum one year of experience in a customer service position, preferably in a medical practice setting.
• Previous medical assisting knowledge preferred.
• CPR/AED and First Aid certification preferred.
Schedules will change as department needs change, including overtime and weekends. Travel as needed.
Performance Requirements:
Knowledge:
• Knowledge and proper use of office equipment.
• Knowledge of practice management and electronic health records systems.
Skills: Skilled in communicating effectively with providers, staff, patients and vendors.
Abilities:
• Ability to multitask effectively.
• Ability to communicate calmly and clearly with patients, physicians, vendors and staff.
• Ability to analyze situations and respond appropriately.
• Ability to use math skills to accurately complete daily balancing and provide accurate change to the patient.
Equipment Operated: Standard office equipment.
Work Environment: Medical Office. Involves sitting approximately 90 percent of the day
