Description

General Job Summary: Responsible for performing a variety of clerical duties in a professional manner ... Essential Job Functions: • Greets, screens, schedules, and directs patients/visitors to appropriate areas. • Responsible for performing a variety of clerical duties: answers phone calls, takes messages, fax, scan, etc. • Verify all forms, test results, and other paperwork is in the electronic health records system according to physician and office protocol. • Obtain prior authorization for patients. • Obtains, verifies, and updates patient information and provides support services to patients and medical staff. • Maintain the practice management system. • Collect payments for services rendered per policy, including copayments and balances on patient accounts. • Daily drawer balancing. • Distribute fee tickets, patient registration and medical history. • Compliance with HIPAA, OSHA, and safety standards of the organization. • Performs other duties that may be necessary or in the best interest of the practice.

Requirements

Education/Experience: • High school diploma or equivalent. • Minimum one year of experience in a customer service position, preferably in a medical practice setting. • Previous medical assisting knowledge preferred. • CPR/AED and First Aid certification preferred.

Schedules will change as department needs change, including overtime and weekends. Travel as needed.

Performance Requirements:

Knowledge: • Knowledge and proper use of office equipment. • Knowledge of practice management and electronic health records systems.

Skills: Skilled in communicating effectively with providers, staff, patients and vendors.

Abilities: • Ability to multitask effectively. • Ability to communicate calmly and clearly with patients, physicians, vendors and staff. • Ability to analyze situations and respond appropriately. • Ability to use math skills to accurately complete daily balancing and provide accurate change to the patient.

Equipment Operated: Standard office equipment.

Work Environment: Medical Office. Involves sitting approximately 90 percent of the day

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