Job description
This position will be responsible for taking incoming calls from Veterans and their families to provide assistance with their benefits ... JOB RESPONSIBILITIES:
· Maintain a current understanding of all procedures in order to provide well-informed responses to incoming inquiries
· Maintain strict privacy and confidentiality
· Continually look for and suggest process improvements
· Utilize databases and written materials to look up and provide information to telephone inquiries
· Maintain appropriate documentation of phone inquiries
REQUIREMENTS:
· 1.5+ years of customer service call center experience required
· Excellent oral and written communication skills
· Computer proficient, including Microsoft Office applications
· Ability to effectively work within established deadlines
· Proven ability to work in a team environment
· High School Diploma or GED
Pay Rate: $21.77/hr
SES2
