Job Details

Job Location: FCG Waco - Waco, TX ... Salary Range: Undisclosed

Job Category: Server

Description

Job Overview

Responsible for providing excellent hospitality, awesome service, craveable food and/or beverage in a fun, clean atmosphere to the Customer according to the standards and expectations.

Primary Responsibilities • Live by a servant leadership philosophy to always serve others first. • Understand, and comply with: • All Company policies, procedures, and operating standards. • All federal/state/local laws and ordinances. • Maintain energy, enthusiasm, passion and P.R.I.D.E. throughout the shift. • Provide every Customer with an awesome first, next and last great experience. • Always have a “do whatever it takes” personality. • Smile and welcome all Customers you encounter. • Hold doors open for Customers. • Pull out chairs for female Customers. • Engage Customers in conversation throughout their experience (when appropriate). • Accommodate and meet special needs of Customers (senior citizens, large parties, business meetings, etc.). • Utilize genuine salesmanship techniques during Customer interactions. • Possess an extensive knowledge of all food, serious seafood, chalkboard specials and beverage selections, including a deep understanding of the appropriate questions to ask when a Customer orders a particular food or beverage item. • Place accurate orders using the POS. • Deliver food/beverages to Customers with a sense of urgency, delivering hot food hot, cold food cold; pre-bus as needed. • Manage a section of tables during each shift as though it were your own business. • Maintain a clean and organized section, service station, and dining room. • Adhere to a responsible beverage service requirements. • Adhere to cash handling policies. • Perform secondary responsibilities. • Assist Busser by clearing and/or wiping tables. • If you are not serving someone, serve someone who is. • Assist Bartenders by stocking glassware, ice, garnishes, etc. • Complete assigned opening, ongoing, and closing sidework. • Maintain a safe, sanitary, and secure environment at all times. • Notify a Manager of all Customer complaints. • Remain calm at all times. • Perform any other tasks or duties as assigned by a Manager.

Required Skills • High school degree or GED preferred. • Eighteen years of age or older. • Good reading, writing, mathematical and communication skills. • Able to interact professionally with other Customers and Team Members. • Able to handle multiple tasks in a fast-paced environment. • Good judgment and decision making abilities.

Physical Requirements • Must be able to spend 100% of working time standing, walking, and reaching. • Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position. • Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces. • Climbing and ascending or descending ladders, stairs, and ramps. • Must be able to carry loads greater than 50 pounds frequently. • Must be able to communicate clearly with our Customer in the primary language of the restaurant. • Hearing sounds at normal speaking levels with or without correction. • Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.

Qualifications

FISH CITY GRILL

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