This full time Customer Service representative position is in a medical billing office in Ashland. Bilingual preferred, Great phone skills and computer skills a must. Medical experience a must. Insurance knowledge a plus
Hours: M - Fr; Rotating 7:30am - 4:00pm ... Duties and Responsibilities of a Customer Service Job
• Deal with the customers via emails, over the phone, or face to face
• Provides customer additional information or explains services
• Tactfully handles confrontational or stressful interactions
• Completes supporting paperwork and data entry as required
• Listen to the customer queries patiently and solve it. If the problem doesn't seem to solve, then forward the problem to the superiors.
• Respond to the problems of the customer promptly
• Draft the necessary documents, letter or statements, as required by the customer
• Maintain records of interactions with the customers in an orderly manner
• Coordinate with the internal department to find solutions and resolve matters
Customer Service Job Skills
• Strong communication and negotiation skills
• Detail oriented and works with a high degree of accuracy
• Ability to multitask
• Handles confidential financial and personal information appropriately
• Ability to tactfully handle stressful and difficult situations
• Should be able to use the computer extremely well
• Should have great communication skills: written and verbal communication
• Should be able to handle a lot of data that is available, and all of this must be done at good pace
• Should be able to maintain their composure even if the customer is being rude
• Should have good listening skills, since most of the time, communication with the customers is done over the phone
• Should be attentive to detailing Medical background as secretary, biller or referral co-ordinator
Customer care is a way of solving queries of the customers and giving them information
Benefits Package Highlights
• Health Insurance: 90% of premium paid by CRMA for fulltime staff, prorated for part-time.
• 10 paid holidays/yr. 17 vacation/sick days/yr in addition. Prorated for part-time.
• Dental, Vision, and Life available.
• 401k 4% contribution by CRMA
• HSA/FSA available
Job Type: Full-time
Pay: From $20.00 per hour
Shift:
• Day shift
Weekly day range:
• Monday to Friday
Work setting:
• In-person
Work Location: In person
