This full time Customer Service representative position is in a medical billing office in Ashland. Bilingual preferred, Great phone skills and computer skills a must. Medical experience a must. Insurance knowledge a plus

Hours: M - Fr; Rotating 7:30am - 4:00pm ... Duties and Responsibilities of a Customer Service Job • Deal with the customers via emails, over the phone, or face to face • Provides customer additional information or explains services • Tactfully handles confrontational or stressful interactions • Completes supporting paperwork and data entry as required • Listen to the customer queries patiently and solve it. If the problem doesn't seem to solve, then forward the problem to the superiors. • Respond to the problems of the customer promptly • Draft the necessary documents, letter or statements, as required by the customer • Maintain records of interactions with the customers in an orderly manner • Coordinate with the internal department to find solutions and resolve matters

Customer Service Job Skills • Strong communication and negotiation skills • Detail oriented and works with a high degree of accuracy • Ability to multitask • Handles confidential financial and personal information appropriately • Ability to tactfully handle stressful and difficult situations • Should be able to use the computer extremely well • Should have great communication skills: written and verbal communication • Should be able to handle a lot of data that is available, and all of this must be done at good pace • Should be able to maintain their composure even if the customer is being rude • Should have good listening skills, since most of the time, communication with the customers is done over the phone • Should be attentive to detailing Medical background as secretary, biller or referral co-ordinator

Customer care is a way of solving queries of the customers and giving them information

Benefits Package Highlights • Health Insurance: 90% of premium paid by CRMA for fulltime staff, prorated for part-time. • 10 paid holidays/yr. 17 vacation/sick days/yr in addition. Prorated for part-time. • Dental, Vision, and Life available. • 401k 4% contribution by CRMA • HSA/FSA available

Job Type: Full-time

Pay: From $20.00 per hour

Shift: • Day shift

Weekly day range: • Monday to Friday

Work setting: • In-person

Work Location: In person

Charles River Medical Associates

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Customer Service Representative