Luminis Health
Title: Hospital Cashier ... Department: AAMC Patient Access
Reports to: Director - Patient Access Operations
Job Code/Cost Center: 20000-10017-003033
FLSA Status: Non-exempt
Position Objective:
The cashier will ensure smooth and accurate processing of financial transactions and provide exceptional customer service to our patients. The position will collaborate with outside departments to ensure regulatory compliance and maintenance of accurate financial records.
Essential Job Duties:
• Receives daily deposits and provides change as needed for various departments. Creates deposit for any money received in the cashier window, in the emergency department or for non-patient money (i.e., lactation department rentals, clinical education books)
• Accurately processes payment reports daily, transfers payments to physician billing and notifies them of the transfers via email. Reconciles and prepares daily cash summary reports for the finance department. Balances the safe daily and logs the count in a shared Excel spreadsheet.
• Accurately processes payments for facility services, including cash, credit/debit cards and electronic transactions.
• Assist patients in understanding their financial responsibilities and explain billing statements as needed and while providing excellent customer service. Receives and manages transactions from patients, either in person, via phone or via fax. Enters payment information into the billing system with precision and maintains accurate records of financial transactions.
• Ensures confidentiality of patient financial information and adheres to privacy regulations.
• Processes any necessary chargebacks received from the credit card processor.
• Orders cash/change from the bank, using their automated system, to maintain par levels in the safe and logs orders and receipt of money. Prepares deposit of amount ordered. Ensure the order is completed by 11am for delivery the next day. Logs all deposits and compiles consolidated deposit bags for pick up.
• Processes multiple batch payments daily from various processors. Manually posts payments that do not automatically post when processing the batch.
• Processes credit card payments for Luminis Health facility rentals.
• Adheres to departmental and facility policies and procedures.
• Ensures the Director, Manager or Supervisor are informed of any unusual and/or significant issues that may affect the balancing of the reports or the safe. Performs other duties as assigned by the Director, Manager or Supervisor.
Educational/Experience Requirements:
• High School Diploma
• Ability to work independently
• Analytical ability to review and balance daily reports
• Excellent customer service and communication skills.
• Proficiency in using computer applications, including MS Office and billing software.
• Strong numerical and data entry skills with a keen attention to detail.
• Familiarity with healthcare billing systems and insurance procedures preferred.
• Ability to maintain confidentiality and handle sensitive financial information.
Required License/Certifications:
• · None
Working Conditions, Equipment, Physical Demands:
There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.
Physical Demands – Sedentary-generally not lifting more than 10 lbs. maximum.
The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary
