Looking to contribute to a mission-driven company? At the American Water Works Association, you’ll find purpose, great culture, collaborative colleagues, great benefits, and interesting work. Our mission is providing solutions to effectively manage water, the world’s most vital resource.
We are currently seeking an Association Services Representative to provide superior customer service to ... members/customers, as well as support multiple AWWA business lines.
Position Objective/General Purpose
Respond to internal and external customers or members through mail, fax, phone, online, and in person to provide a superior customer service experience to attract and retain members. Perform clerical duties such as data entry, answering phone calls, filing, preparing reports, and outgoing communication.
Essential Job Functions
• Provide customer service assistance internally and externally for membership, publication sales, meeting registration, subscriptions, archival document retrieval and delivery, and online job posting service
• Provide document delivery service for out-of-print materials
• Monitor and assist with small customer accounts as necessary
• Perform extensive alpha and numeric data entry including but not limited to order entry with attention to details.
• Respond to phone calls and emails to resolve problems, provide information, and recruit new members as applicable
• Maintain and update membership records and benefits
• Administer conference, seminar, and workshop records; provide onsite registration and bookstore services and support at conferences as assigned
• Perform other duties and responsibilities as assigned including but not limited to:
• Work overtime with little or no notice as needed
• Attend team meetings, phone conferences, and training as needed
• Know, understand, and follow employee guidelines, employment policies, and department or company procedures
• Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position
