Job Description
JOB SUMMARY ... Catering person assists in the preparation, tear down, and clean up of all food and service items need for deliveries and catered events in a timely fashion. Coordinates and set-ups and deliveries. Confirms order details and timing. Serves and suggestively sells drinks, appetizers, entrees and desserts in an outgoing, friendly and timely manner so as to "WOW" our Guests. Ensures catering and delivery orders are accurate. Positively represents the Famous Dave's brand. Performs side duties including, but not limited to, answering the phone, bussing tables, washing dishes, cleaning work stations, rolling silverware, expediting orders or running food. Maintains regular and consistent attendance and punctuality.
PRINCIPAL ACCOUNTABILITIES:
• Interacts verbally with all Guests creating a friendly and upbeat atmosphere. Greets Guests and explains signature items, touring Guests through the menu using concise and articulate language. Listens and responds to Guest questions. Suggestively sells signature items and catering menus. Presents Guest check and accepts a form of payment. Makes correct change and/or completes the proper charge card procedure in a timely manner.
• Practices teamwork by assisting other servers by running food, greeting other tables, pre-bussing, refilling beverages, and providing assistance to other tables and team members when necessary.
• Accurately uses the P.O.S. (point of sale) system to clock-in/out, to process/input orders and complete end of shift procedures.
• Ensures orders are packed accurately and reviews orders with Guest.
• Set up and tear down of the site for all Famous Dave's service related items (i.e. tables, chairs, tongs, grill, sanitation buckets, cooking utensils, etc.).
• Prepare catering vehicle with all needed food and service items for catering event.
• At times may drive catering vehicle to catering event.
QUALIFICATIONS:
• Education:
• High School graduate or equivalent preferred
• Experience:
• Previous server or restaurant experience preferred
• Skills/Competencies/Certifications:
• Reading, writing, basic math and superior communication skills required
• Understanding of federal, state, and local liquor laws
• English language and professional communications skills are required
• Ability to work in a team environment
• Ability to work calmly and effectively under pressure
• Must have problem solving abilities, be self-motivated, and organized
• Commitment to quality service, and food and beverage knowledge
• Handles multiple priorities; work under stress and exercise good judgment
• Valid driver's license preferred
