Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.
The remote work ... opportunity requires residency and work within the State of Arizona.
Why Join Our Team?
If the pandemic has taught us anything, it’s that finding balance, happiness and fulfillment in life is essential. What this means for BCBSAZ is the idea of Workability. Workability is our future workforce strategy and defines where and how we do our jobs: 100% remote, 100% in the office or somewhere in-between. Apply below to find out more!
We’re hiring a part-time, remote Customer Service Representative for INBOUND phone support that will assist customer (both member and provider) inquiries and correspondence. This position has an emphasis on excellence, privacy, compliance, and versatility within the health insurance industry.
Pay and Shifts:
Our starting hourly rate is $20.50 with the opportunity to earn more with performance bonuses! We also offer an additional $1 per hour Bilingual Premium for Phone Specialist who speak Spanish proficiently.
What to except:
• Shifts will be scheduled between the days of Monday-Friday, 9:00 a.m. - 2:00 p.m.
• No more than 25 hours per week
• Ten weeks of full-time training are required prior to starting part-time schedule
• Training will include sprints of learning. Once training on a single line of business is complete agents will have the ability to conduct live calls before moving into training for the next line of business/call type. Live calls and practical application will happen between each training module.
Our Benefits:
• Up to 12 days PTO, 11 paid holidays
• 8 paid volunteer hours to serve our community!
• Up to a 12% Annual bonus based on Corporate Goals and Individual Performance
• 401(k) up to 5% dollar per dollar match
• Employee discounts, Employee Assistance Program, Gym Reimbursement, Wellness Programs, and incentive bonuses!
You Will:
• Identify, research, process, resolve and respond to customer inquiries and correspondence via telephone.
• Explain to customers a variety of information regarding the organization’s services, including but not limited to, contract benefits, changes in coverage, eligibility, claims status, BCBSAZ programs, provider networks, precertification’s, provider credentialing status with BCBSAZ, etc.
• Our Customer Service Representative will typically answer 20+ calls per day for all lines of business and provider calls.
• Answer a diverse and high volume of health insurance related customer calls and correspondence daily.
• Meet quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelines.
• Document and record facts regarding inquiries and correspondence by updating BCBSAZ files and system.
• Demonstrate and maintain current working knowledge of the required BCBSAZ systems, procedures, forms, and manuals.
• Complete back office administrative work as needed.
• Demonstrate the ability to quickly adapt to new circumstances and work new tasks as they arise as this role will be supporting multiple lines of healthcare business and engaging with our provider network.
• Perform all other duties as assigned.
You Should Have:
• A High School diploma or equivalent
• At least 1 year of external Customer Service Experience
• Intermediate skills in computer and phone systems
You Should Be:
• Detailed oriented, maintain confidentiality and privacy and ability to navigate multiple computer systems and software programs
• A lifelong learner who is excited to learn new skills consistently and have the opportunity to put them to work
• Passionate to help others, specifically to help others through their healthcare journey
• Ready and accepting of change as this role will support many areas of the organization
• Excited to inspire health across all of Arizona and make it "easy" for our customers
• Our Commitment
AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.
Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply
