Duties
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel using the hotel management system ... - Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and efficiently
- Assist guests with luggage storage, transportation arrangements, and other concierge services
- Operate phone systems to handle incoming calls, take messages, and transfer calls to appropriate departments
- Perform night audit duties, including reconciling daily transactions and preparing reports
Requirements
- Previous experience in guest relations or customer service is preferred
- Knowledge of hospitality management principles and practices
- Familiarity with phone systems and hotel management software is a plus
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Strong problem-solving skills and the ability to handle difficult situations with professionalism
- Fluent in English; additional language proficiency is a plus
This position offers an opportunity to work in a dynamic hospitality environment where you will interact with guests from around the world. We provide training and support for career development within the hotel industry. If you are passionate about providing exceptional customer service and enjoy working in a team-oriented environment, we would love to hear from you.
Please note that this is not an overnight position. The Front Desk Agent will be scheduled for shifts during regular business hours.
Job Types: Full-time, Part-time
Pay: $12.00 - $15.00 per hour
Expected hours: 25 – 40 per week
Benefits:
• Employee discount
• Flexible schedule
Schedule:
• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Overnight shift
• Weekends as needed
Work setting:
• In-person
Work Location: In person
