Duties

Greet and welcome guests in a friendly and professional manner
Check guests in and out of the hotel using the hotel management system ... - Provide information about hotel facilities, services, and local attractions
Handle guest inquiries, requests, and complaints promptly and efficiently
Assist guests with luggage storage, transportation arrangements, and other concierge services
Operate phone systems to handle incoming calls, take messages, and transfer calls to appropriate departments
Perform night audit duties, including reconciling daily transactions and preparing reports

Requirements

Previous experience in guest relations or customer service is preferred
Knowledge of hospitality management principles and practices
Familiarity with phone systems and hotel management software is a plus
Excellent communication and interpersonal skills
Ability to multitask and prioritize tasks effectively in a fast-paced environment
Strong problem-solving skills and the ability to handle difficult situations with professionalism
Fluent in English; additional language proficiency is a plus

This position offers an opportunity to work in a dynamic hospitality environment where you will interact with guests from around the world. We provide training and support for career development within the hotel industry. If you are passionate about providing exceptional customer service and enjoy working in a team-oriented environment, we would love to hear from you.

Please note that this is not an overnight position. The Front Desk Agent will be scheduled for shifts during regular business hours.

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Expected hours: 25 – 40 per week

Benefits: • Employee discount • Flexible schedule

Schedule: • 10 hour shift • 12 hour shift • 4 hour shift • 8 hour shift • Day shift • Evening shift • Holidays • Monday to Friday • Morning shift • Night shift • Overnight shift • Weekends as needed

Work setting: • In-person

Work Location: In person

BestWestern Plus Hershey

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Front Desk Agent