Why We Work at National Credit Center
We are at a transformational moment in our company journey – and we’re excited about it. NCC is the leading provider of consumer intelligence to auto dealers and we’re searching for passionate people who want to join our growing team. Each day we’re finding new ways to strengthen our culture, accelerate innovation and deliver unforgettable service to our ... customers. If this sounds interesting, let’s talk.
Special Operations Representative (Customer Service)
Seeking a full-time Special Operations Representative who is passionate about operational excellence, team collaboration and delighting customers. Your primary responsibilities will include working with sales to onboard new customers, as well as support existing customers and integration partners. Reporting to the Senior Operations Manager, you will be front-line support for incoming calls, emails, technical support and account setup and changes.
Your Role Will Include:
• Processing contracts, activation and setup for new customers while driving operational KPI’s
• Acting as a liaison between sales, credit bureaus and customers
• Providing customer support on incoming calls and emails
• Assist in a variety of other projects on an as needed basis
REQUIRED SKILLS AND EXPERIENCE
• Minimum of 2 years customer service-related experience in an inbound service center work environment
• Ability to analyze and resolve customer issues of diverse scopes
• Strong working knowledge of Microsoft Office and Salesforce.com
• Effective verbal and written communicate skills
• Ability to interpret and communicate detailed product information
• Highly collaborative team player with a passion for providing great service
• Positive, assertive individual; with a desire to learn, grow and develop
DESIRED SKILLS, EXPERIENCE AND EDUCATION
• Experience or knowledge in the automotive industry a plus
• Bachelor’s Degree or equivalent preferred but not required
ABOUT US
National Credit Center (NCC) has been providing credit and compliance solutions to the automotive industry since 1996. NCC’s comprehensive solutions help dealers increase sales, save money and improve efficiencies within a dealership’s Financial and Insurance department. Our goal is to transform customer decisioning and acquisition for retail automotive. Please visit our website for company, services and product information: www.nccdirect.com
