The Catering Specialist plays a pivotal role in our company, working directly with customers to handle inquiries and process orders via multiple channels (web, email, phone). This individual must possess extensive knowledge of menu offerings, catering styles, operational procedures, and kitchen preparations to effectively assist customers in planning their events. This position is salary with the ... potential to earn bonus/commission.
• Answer incoming phone calls to handle booking requests for all catering inquiries.
• Deliver outstanding customer service to clients, demonstrating attentiveness and care for the details of their events.
• Provide detailed information about menus, catering styles, and operational procedures.
• Work with a variety of customers to plan and coordinate catered events, ensuring their requirements are met.
• Provide customers with timely estimates.
• Secure event dates for events by collecting deposits from customers.
• Utilize Caterease software to enter catering orders and generate necessary paperwork for production.
• Process any change requests for the customers efficiently and accurately.
• Work closely with the culinary, catering, and design teams to ensure flawless event execution.
Candidate requirements
· The ideal candidate should exhibit a friendly and outgoing personality, possess a strong dedication to pleasing customers, and demonstrate a proactive approach to handling customer inquiries and issues. This role demands a high level of attention to detail, excellent communication skills, impeccable writing skills and the ability to thrive in a dynamic and fast-paced environment.
· High school diploma and a minimum of 3 years of proven experience in a customer service role, preferably within the catering or hospitality industry.
· Associate degree preferred.
· Exceptional attention to detail and organizational skills.
· Strong interpersonal and communication abilities with a customer-centric approach.
· Ability to collaborate effectively within a team environment.
· Proactive attitude with a focus on customer satisfaction and problem-solving.
Job Type: Full-time
Pay: $50,000.00 per year
Benefits:
• 401(k) matching
• Employee discount
• Paid time off
Shift:
• Day shift
Weekly day range:
• Monday to Friday
Work Location: In person
