Ultimate Staffing is seeking an Administrative Assistant/ Customer Service Representative for a premier real estate school located in Charlotte.
This is an ON SITE, full-time position. The hours are 9 -6 Monday through Friday ... The starting pay rate is $17 - $19 per hour depending on experience.
Position Overview
The Customer Service Representative position is a support position for students and the educational team. Primary duties include assisting the students within the building, over the phone, and data management. There will also be administrative and clerical tasks to support the team.
Job Duties:
• Answer student inquiries in person, by telephone, or through email and chat support.
• Perform administrative tasks associated with class preparedness and processing.
• Accurate data entry of student information, and accurate maintenance of student and class records.
• Assist students with scheduling and enrollments.
• Manage materials inventory and shipping
• Assist in keeping the overall facility neat, clean, and well maintained.
• Provide friendly service, support, and encouragement to students.
• Escalate queries and concerns to immediate supervisor
• Assist the General Manager and Career Counselors by confirming class schedules with instructors, assisting with inventory counting, and other duties as assigned.
Qualifications:
• At least 1 year of customer service and/or administrative/clerical experience required.
• High school diploma or GED required; some college preferred.
• Strong Excel skills
• Excellent customer service skills, including a pleasant demeanor and tactfulness.
• Ability to resolve customer issues with empathy and care while being mindful of business needs.
• Typing/data entry.
• Working knowledge of MS Office Suite (including but not limited to, PowerPoint, Word, Excel, Outlook).
• Ability to multi-task in a fast-paced environment.
• Time-management skills.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
