We are currently looking for an outgoing Customer Service Representative that will provide follow up with existing customers, as well as attract potential customer by answering product and/or service inquiries. The ideal candidate will be outgoing and proactive by suggesting information about higher tier products.
Job functions ... • Resolve products and/or service issues by clarifying customers complaints
• Maintain financial account on customers past orders
• Manage a large number of customer inquiries
• Generate sales leads
• Contribute to the Customer Service team effort by working fluidly with other coworkers
• Identify and assess customers' needs to achieve long term satisfaction
• Handle complaints and providing the adequate solutions
• Keep record of customer interactions and follow up accordingly
• Act as the company gatekeeper
• Compile reports on overall customer satisfaction
• Read and memorize scripts
Requirements:
• Proven customer service experience
• Record of over-achieving quota
• Excellent communication and presentation skills
• High school diploma or equivalent; college degree preferred
