We trust that as a Customer Service Rep I you will: (responsibilities)
• Become proficient in data entry into the Newstar Warranty System
• Conduct Taylor Morrison procedures for home reviews ... • Demonstrate the highest level of knowledge and customer satisfaction as the primary contact for our customers when they have warranty issues
• Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
• Provide a high level of service to our customers and service representatives using guidelines established in Taylor Morrison’s One-year Warranty Program
• Utilize Build-Pro to assist superintendents and sub-contractors with information retrieval
• Input and dissemination of warranty tickets and home reviews into Newstar; distribute to appropriate personnel for completion
• Maintain office files
• Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
• Administer Taylor Morrison’s 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim
• Provide weekly tracking of all outstanding warranty work orders to the field and update as required
• Process check requests for building permits and prepare permit submittals and applications
• Complete customer service requests timely and accurately
• Order, update and distribute construction related forms
• Prepare and submit building permits
• You are willing to perform other duties as assigned
What you will need: (competencies, behaviors & attributes)
• Creative/Innovative
• Customer Service Focused
• Dependable/Reliable
• Integrity/Trust
• Prioritization
• Team Player
About you:
• High School Graduate and have a minimum of 3 years of current or recent experience in a customer service related position. Some knowledge of residential construction helpful
• Excellent communication skills and ability to ensure customer satisfaction
• Computer skills and ability to adapt to company systems
• Possess time management skills
• Must be highly organized and detail oriented
• Problem solving ability
• Ability to multi-task and remain focused
FLSA Status: Non-Exempt
Will have responsibilities such as:
• This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.
Essential Functions:
Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
• Report to Division/Corporate Office/Community daily and adhere to schedule
• Ability to access, input, and retrieve information from a computer and/or electronic device
• Ability to have face to face conversations with customers, co-workers and higher level manager
• Ability to sit or stand for long periods of time and move around work environment as needed
• Ability to operate a motor vehicle if applicable
• Comply with company policies and procedure
Physical Demands:
• Must be able to able to remain in a stationary position up to 50% of the time
• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.
Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.
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