What are the responsibilities and job description for the Customer Service Representative position at TWO MEN AND A TRUCK®?
TWO MEN AND A TRUCK® is NOW HIRING enthusiastic, customer focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.
Responsibilities
- Provide outstanding customer service on all calls and online inquiries
- Recommend moving services and products based on cost, availability, and customer specifications
- Input information into internal move software to provide accurate moving estimates and schedule moves
- Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
- Prepare move-related paperwork and documents
- All other duties as assigned
Requirements
- High school diploma or GED; associate’s degree in a related field preferred
- A minimum of 1 year of sales, call center, or customer service experience required
- Excellent customer service skills: effective listening and communication
- Ability to multi-task and enter customer data into move software while on the phone
- Confidence to initiate customer contact and comfortable asking for the sale
- Creative problem solving skills
- Exceptional organization and time management skills
- Strong team player who works productively with a wide range of people and personalities
- Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values
- Willing to submit to pre-employment background check and drug screen
- Bilingual is a plus
- Individuals with call center experience excel particularly well in this role
This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Mooresville, NC. The employer at this location is Lynnbrook, LLC.
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