Technical Support Representative
We are seeking a highly motivated and technically skilled individual to join our Home Internet Technical Support team. As a Technical Support Specialist, you will be responsible for providing technical support and troubleshooting assistance to our customers via phone ... Pay Rate: $18.00 per hour.
Onboarding Date: January 8, 2024.
Training Date: January 15, 2024
Description:
• We are hiring for a Telecommunications program within our Charlotte Call Center.
• We are hiring Technical Support Representatives to handle inbound and outbound calls to assist customers with technical support issues.
• Candidates should have at least 1 year of technical support experience, working knowledge of basic computer applications, and excellent communication skills.
Job Details:
• Pay starts at $18/hr. plus performance bonuses.
• Willing to work in the office in Charlotte.
• Must be able to work nights and weekends and live within driving distance of our Charlotte location.
Perks:
• Monthly Performance Bonuses.
• Free Mobile Phone Plans.
• Quarterly reviews and raises based upon performance.
• Career Development and Management Training.
• Travel and Entertainment Discounts.
Requirements:
• 1+ years of customer service experience required.
• Must have at least 1 year of technical support experience with mobile phones and home internet.
• HS Diploma or GED/equivalent.
• Computer literacy and typing skills of 25 words per minute.
• Self-motivated and able to adapt and comprehend changes in business processes or procedures.
Benefits:
• 401(k)
• Dental insurance.
• Health insurance.
• Paid time off.
• Referral program.
• Vision insurance.
All About iQor
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.
About iQor:
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles
